Student Services Software Professional

HCC•Loveland, OH

About The Position

HCC, an Information Technology Center serving southwest Ohio, is seeking a qualified individual to support customers using Student Software Applications. This role provides technical support and training to school district personnel and assists with reporting, data extraction, data integration, and related technology needs. The position is full-time, 261 days, and non-exempt, with a negotiable salary commensurate with experience. The position starts on a date to be determined and is open until filled. The employee must be willing to work after hours when emergencies dictate.

Requirements

Knowledge and work experience with student software applications such as ProgressBook, PowerSchool, and/or SameGoal.
Ability to provide support and training to school district personnel.
Basic working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
Strong customer service, problem-solving, organizational, and communication skills.
Willingness and ability to learn new software applications and technologies.
Willingness to work after hours when emergencies dictate.

Nice To Haves

Knowledge of EMIS reporting requirements and processes.
Experience or knowledge of data reporting, report development, and data extraction.
Basic knowledge of Microsoft SQL Server database administration and management.
Knowledge of data integration processes and the ability to work with data across multiple systems.

Responsibilities

Provide helpdesk, phone, email, and remote technical support for school district staff using student software applications.
Develop, coordinate, and deliver beginner-, intermediate-, and advanced-level training for school district personnel on student software applications, reporting processes, and related technologies.
Maintain knowledge of relevant software applications, database processes, reporting tools, and technology updates.
Assist with data reporting, report development, data extraction, and data integration activities as needed to support school district operations and reporting requirements.
Collaborate with IT staff and other stakeholders to support the functionality, performance, and reliability of student software applications and related systems.
Perform additional responsibilities assigned by the Supervisor and/or Executive Director.
Contribute as a team player with a positive attitude and good customer service skills.