Student Success Advisor (Student Services Professional II)

San Diego State University • San Diego, CA

15h • Hybrid

About The Position

San Diego State University Global Campus is seeking a Student Success Advisor to provide comprehensive academic advising and personalized success planning for students in online programs. The advisor manages an assigned caseload and proactively supports students throughout their academic lifecycle, including onboarding, transition, academic progress monitoring, persistence, retention, and timely graduation. In consultation with the Director of the Student Success Center, the advisor develops individualized success road maps, communicates regularly through multiple platforms, and connects students with appropriate academic, personal, and campus resources.

The role manages a Canvas LMS Homeroom for an assigned caseload; maintains accurate, timely, and FERPA-compliant records; and uses discretion and sound judgment when addressing sensitive or challenging student circumstances. The advisor also contributes to programs that foster academic success, student engagement, leadership development, inclusion, and community building. Collaboration with faculty, staff, administrators, campus units, community partners, and the broader San Diego community supports SDSU Global Campus’ commitment to innovative, accessible, and inclusive educational experiences.

This is a full-time, benefits-eligible, permanent/probationary position. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., though hours may vary with operational needs. The position is approved for partial telecommuting with onsite work in San Diego after an initial training period. The role is exempt under FLSA and is not eligible for overtime compensation.

Requirements

• Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field.
• Additional specialized experience applying the relevant knowledge and abilities may substitute for required education on a year-for-year basis.
• Typically, the required knowledge and abilities are demonstrated through the equivalent of two years of professional experience in a student services program area or related field; experience should demonstrate competence and potential for further growth.
• A master’s degree in a job-related field may substitute for one year of professional experience.
• Knowledge, sensitivity, and understanding of the social, political, personal, and cross-cultural needs of historically underrepresented and underserved students.
• Ability to collaborate and work with other units on issues of diversity and community.
• Interpersonal skills necessary to interact with students.
• Ability to exercise discretion, confidentiality, and excellent judgment when responding to controversial, sensitive, and/or emotional issues and situations.
• Ability to use Word, Excel, Access, and PowerPoint effectively to create and analyze reports and manage data, resource materials, and presentations.

Nice To Haves

• Experience supporting historically underserved populations.
• Prior experience with counseling and academic advising of students.
• Demonstrated history of supporting students in crisis.

Responsibilities

• Manage an assigned caseload by providing onboarding, proactive academic advising, progress monitoring, success planning, and timely outreach through in-person, phone, email, Zoom, and other platforms.
• Support students experiencing academic, personal, or social challenges; provide appropriate referrals; and assist students facing academic probation, potential disqualification, course or program changes, or delayed degree progress.
• Develop individualized road maps to support students’ transition, persistence, retention, and timely graduation from SDSU Global Campus programs.
• Manage a Canvas Homeroom for an assigned caseload, including announcements, calendars, chats, discussion boards, and other student connection and engagement opportunities.
• Assist with developing, coordinating, and implementing workshops, presentations, services, and resources addressing students’ academic, social, leadership, diversity, and community-building needs.
• Track outreach and student success data; prepare program reports; administer pre- and post-assessments; evaluate program outcomes; and recommend ways to strengthen student transition and retention.
• Build collaborative working relationships with faculty, staff, administrators, campus units, and off-campus partners to coordinate resources and support student success.
• Maintain timely, accurate, and FERPA-compliant records of student outreach, engagement, advising, and interventions.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• Optional FlexCash, life and disability insurance, legal plans, and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level