Student Success Advisor (Student Services Professional II)

San Diego State University • San Diego, CA

2d • $5,083 - $7,228 • Hybrid

About The Position

San Diego State University Global Campus is seeking a Student Success Advisor to provide comprehensive academic advising and personalized success planning for students enrolled in online programs. The advisor manages an assigned caseload and proactively supports students throughout the student lifecycle, including onboarding and transition, academic progress monitoring, and outreach that promotes recruitment, persistence, retention, and timely graduation.

In consultation with the Director of the Student Success Center, the advisor develops individualized student success road maps, communicates regularly through multiple platforms, and connects students with appropriate academic, personal, and campus resources. The position manages a Canvas (LMS) Homeroom for an assigned caseload, maintains accurate and FERPA-compliant records, and exercises discretion and sound judgment when responding to sensitive or challenging student circumstances.

The Student Success Advisor also contributes to the development, coordination, and evaluation of programs that promote academic success, student engagement, leadership development, inclusion, and community building. The role collaborates with faculty, staff, administrators, campus units, community partners, and the broader San Diego community to advance SDSU Global Campus’ commitment to innovative, accessible, and inclusive educational experiences.

This is a full-time, benefits-eligible, permanent/probationary position. It is exempt under FLSA and is not eligible for overtime compensation. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., though they may vary with operational needs. The position is approved for partial telecommuting, with onsite work in San Diego after an initial training period.

Requirements

• Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field; additional specialized experience may substitute for required education on a year-for-year basis.
• Typically, the knowledge and abilities required are demonstrated through the equivalent of two years of professional experience in a student services program area or related field. A master’s degree in a job-related field may substitute for one year of professional experience.
• Knowledge, sensitivity, and understanding of the social, political, personal, and cross-cultural needs of historically underrepresented and underserved students.
• Ability to collaborate and work with other units regarding issues of diversity and community.
• Interpersonal skills necessary to interact with students.
• Ability to exercise discretion, confidentiality, and excellent judgment when responding to controversial, sensitive, or emotional issues and situations.
• Ability to effectively use Word, Excel, Access, and PowerPoint to create and analyze reports and manage data, resource materials, and presentations.

Nice To Haves

• Experience supporting historically underserved populations.
• Prior experience with counseling and academic advising of students.
• Demonstrated history of supporting students in crisis.

Responsibilities

• Manage an assigned caseload by providing onboarding, proactive academic advising, progress monitoring, success planning, and timely outreach through in-person, phone, email, Zoom, and other platforms.
• Support students experiencing academic, personal, or social challenges; provide appropriate referrals; and assist students facing academic probation, potential disqualification, course or program changes, or delayed progress toward degree completion.
• Develop individualized road maps that support students’ transition, persistence, retention, and timely graduation from SDSU Global Campus programs.
• Manage a Canvas Homeroom for an assigned caseload, including announcements, calendars, chats, discussion boards, and other opportunities that promote student connection and engagement.
• Assist with developing, coordinating, and implementing workshops, presentations, services, and resources addressing students’ academic, social, leadership, diversity, and community-building needs.
• Track outreach and student success data; prepare program reports; administer pre- and post-assessments; evaluate program outcomes; and develop recommendations to strengthen student transition and retention.
• Build collaborative working relationships with faculty, staff, administrators, campus units, and off-campus partners to coordinate resources and support student success.
• Maintain timely, accurate, and FERPA-compliant records of student outreach, engagement, advising, and interventions.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• Optional FlexCash, life and disability insurance, legal plans, and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level