Accommodations Counselor (Student Services Professional III)

San Diego State University • San Diego, CA

4d • $5,540 - $7,893 • Hybrid

About The Position

Student Disability Services at San Diego State University is seeking an Accommodations Counselor to help students access resources, services, and accommodations that support academic progress. Through individualized advising, counseling, and case management, the counselor helps students navigate disability-related needs and develop practical strategies for participating in university life.

The counselor evaluates disability documentation and functional limitations, determines appropriate accommodations, and coordinates support across academic, housing, technology, testing, and other areas. The position also works with faculty, staff, administrators, and campus partners to resolve complex access matters and promote an inclusive and accessible learning environment.

Student Disability Services, within the Division of Student Affairs and Campus Diversity, provides accommodations and support services to approximately 4,500 students with physical, psychological, sensory, and learning disabilities. The position is full-time, benefits eligible, and permanent/probationary. It is non-exempt under the FLSA and eligible for overtime compensation. Standard work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., though they may vary according to operational needs. Following a training period requiring on-site presence, the position is eligible for telecommuting up to one day per week.

Requirements

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in job-related counseling techniques, interviewing, and conflict resolution.
• Typically, the equivalent of three years of progressively responsible professional student services work experience; one year in the assigned program area may be preferred but is not required.
• Working knowledge of the Americans with Disabilities Act, Sections 504 and 508 of the Rehabilitation Act, FERPA, and other applicable federal and state laws, regulations, and codes.
• Experience interpreting medical, psychological, psychoeducational, and other disability-related documentation to evaluate eligibility and determine appropriate accommodations.
• Experience managing a caseload and providing individualized advising, counseling, case management, referrals, and follow-up services.
• Knowledge of disability services practices in higher education, including accommodation processes, housing accommodations, assistive technology, testing accommodations, and accessible facilities.
• Demonstrated experience managing complex student cases and using professional judgment to develop and implement accommodation and case-management strategies.
• Familiarity with educational and assistive technologies used in higher education and their application to documented functional needs.
• Applicants must currently be authorized to work in the United States on a full-time basis.
• Satisfactory completion of a required background check, including a criminal records check.
• The person in this position must comply with mandated-reporter requirements under the California Child Abuse and Neglect Reporting Act and CSU Executive Order 1083.
• Applicants in the final stages of the process must sign a release authorizing the CSU to obtain information from current and/or former employers about substantiated allegations of misconduct. Applicants who meet minimum qualifications will be required to disclose certain final sexual-harassment decisions from the preceding seven years before an offer is extended.

Nice To Haves

• A master’s degree in counseling, rehabilitation counseling, clinical psychology, social work, disability studies, or a related field.
• Experience providing disability services in a postsecondary educational setting.
• Hands-on experience using assistive technology hardware and software to support students with disabilities.
• Proficiency with Microsoft Office, Google Workspace, student information systems, case-management databases, and related technology.
• One year of experience in the program area to which assigned.

Responsibilities

• Provide individualized counseling, advising, intake, case management, and follow-up services for students with disabilities.
• Evaluate disability documentation and functional limitations to determine eligibility and appropriate accommodations.
• Develop and implement individualized support and case-management strategies to address barriers to academic progress.
• Coordinate referrals and services related to academic advising, financial assistance, assistive technology, testing, housing, health services, and community resources.
• Consult with faculty, staff, administrators, and campus partners regarding accommodation responsibilities and disability-related access needs.
• Address complex or sensitive situations by gathering information, assessing options, and coordinating appropriate next steps.
• Participate in documentation review, outreach, presentations, committees, and initiatives that advance accessibility and universal access.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the University of California.
• Medical, dental, and vision coverage options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• Optional FlexCash, life and disability insurance, legal plans, and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level