27-62 Student Services Registrar Generalist (Management Technician) - Registrar Office

West Chester University•West Chester University, PA

13d•Hybrid

About The Position

West Chester University of Pennsylvania’s Office of the Registrar is seeking a Student Services Registrar Generalist to support student success by maintaining student records, responding to student inquiries, and conducting outreach. The position also supports non-degree students and handles inquiries and preparation for residency reviews. It does not advise students on curriculum; instead, it helps the campus community understand and uphold University policies and procedures. The role serves a diverse campus community of students, faculty, and staff, providing assistance in person, by phone, and by email. The successful candidate will provide courteous, timely service and demonstrate flexibility, adaptability, attention to detail, and the ability to prioritize in a fast-paced, high-volume, deadline-driven team environment. The position offers a hybrid work arrangement, with specific on-campus expectations and scheduling discussed during the interview process. The stated shift is Monday to Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Three years of advanced clerical or para-professional work involving collection, recording, compilation, and presentation of office management or program-related information, or an equivalent combination of experience and training.
An associate’s degree may substitute for two years of required experience.
Demonstrated proficiency in Microsoft Office programs, including Outlook, Word, and Excel.
Knowledge of basic principles, practices, and standards of measurement applied within a management discipline.
Knowledge of modern office practices and equipment.
Knowledge of basic PC hardware and standard software.
Ability to use a PC to collect, compile, and assemble data and reports for studies.
Ability to analyze varied data against interpretive standards and formulate recommended actions.
Ability to perform detailed written-information work and prepare reports that meet standards for content, clarity, grammar, and format.
Ability to identify problems and recognize appropriate solutions through data analysis.
Ability to communicate effectively with employees, program officials, job applicants, and the public, including explaining the purpose of contact and collecting necessary information.
Ability to apply and adapt established procedures when preparing and formulating study findings.
Ability to learn basic principles and practices of public administration.
Ability to read, write, and communicate orally in English.
Ability to develop and maintain effective working relationships with associates.

Nice To Haves

Experience providing customer service support.
Experience working in a higher education setting.
Experience learning and using multiple software applications in day-to-day work.
Experience learning and using student information systems or applications such as Ellucian Banner, OnBase, 25Live, Pro Event and Course Scheduling Software, Parchment, Comply/Act 48, Navigate, and College Source in day-to-day work.

Responsibilities

Support students, parents, faculty, and staff regarding Registrar functions in accordance with University policies and procedures.
Evaluate student records and update them as applicable.
Provide front desk and reception coverage.
Provide phone support.
Provide email support.
Manage student, faculty, and staff requests.
Perform data processing.
Participate in commencement activities.
Perform other duties as assigned.