Aquatics Office Registrar

JCCSF Careers•San Francisco, CA

3d•Onsite

About The Position

The Aquatics Office Registrar handles a wide range of administrative tasks for the JCCSF Swim School and works closely with the Aquatics leadership team on planning, research, analysis, and coordination of daily departmental operations. The position supports the Private Swim Lesson and Swim Team programs, maintains administrative systems and records, and helps deliver customer service to clients and staff. Work is primarily conducted in the office space of a busy indoor aquatics center, with duties on the pool deck at various times throughout the day and continuous interaction with staff and the public. The role may require working in the water with parents and children as needed for staffing coverage. This is a benefited, non-exempt, collective bargaining position classified as Admin 3, scheduled for 40 hours per week, Monday through Friday, 10:00 a.m. to 6:30 p.m.

Requirements

Bachelor of Science or Bachelor of Arts degree, or equivalent work experience.
Experience in office or systems administration.
Comfort working in and around pools and willingness and ability to learn water-based instruction skills.
Outstanding customer service skills and experience working in a customer-focused organization.
Experience designing and creating schedules, reports, statistics, and charts.
Outstanding computer skills, including advanced skills in Microsoft Office.
Excellent written and oral communication skills.
Strong organizational skills and attention to detail.
Ability to work as part of a team and effectively engage and coordinate with staff, clients, and other stakeholders.
Ability to handle multiple projects, set appropriate priorities, and manage overlapping deadlines.
Ability to safely lift 50 pounds.

Nice To Haves

Experience as a swim instructor or lifeguard; training will be provided as needed.
Experience with Salesforce.

Responsibilities

Manage bookings, payment processing, administration, and supervision for the Private Swim Lesson program; proactively suggest program modifications when needed.
Manage bookings, payment processing, administration, and supervision for the Swim Team program.
Engage with program participants to identify opportunities, answer questions, and share observations about participants’ children.
Process new and returning student registrations, class transfers, and program withdrawals.
Handle incoming and outgoing electronic and telephone communications and walk-up inquiries.
Provide staffing coverage as a swim instructor, lifeguard, or deck coordinator as needed.
Work with the Aquatics Office Administrator to maintain office tracking systems and schedules.
Assist the Aquatics Office Coordinator with setting up, coordinating, and facilitating bi-monthly Aquatics Leadership meetings.
Prepare statistical reports and collect and track program records, including registration and medical waiver documentation.
Support system processes such as testing updates, completing merges, processing refund requests, cleaning data, and preparing billing.
Work with the Business Systems team to keep Aquatics department webpages current and accurate.
Assist program management with financial reports and analysis, budgeting, and other business or committee projects.
Cultivate a friendly, professional, and supportive customer service culture in the Aquatics office.
Assist in training Aquatics Customer Service Representatives.
Maintain knowledge of program areas and communicate program information to clients, staff, and other stakeholders.
Keep Aquatics Program informational materials, including posted schedules and flyer racks, accurate and well stocked.
Manage day-to-day Aquatics Office operations in the absence of the Aquatics Office Administrator.
Attend mandatory office staff, lifeguard, and swim instructor in-service trainings as necessary.
Perform additional duties as needed.