Aquatics Office Registrar

Jewish Community Center of San Francisco•San Francisco, CA

1d•$28 - $29•Onsite

About The Position

The Aquatics Office Registrar handles a wide range of administrative tasks for the JCCSF Swim School and works closely with the Aquatics leadership team on projects. The position supports planning, research, analysis, and coordination of daily departmental operations, including program administration, office systems, reporting, and customer service. The role manages the day-to-day operations of the Aquatics Office when the Aquatics Office Administrator is absent and may provide staffing coverage as a swim instructor, lifeguard, or deck coordinator. Work is primarily conducted in the office of a busy indoor aquatics center, with duties on the pool deck at various times and ongoing interaction with staff and the public. The position is 40 hours per week, Monday through Friday, 10:00 a.m. to 6:30 p.m. It is a benefited, non-exempt, collective bargaining position.

Requirements

BS or BA degree, or equivalent work experience.
Experience in office or systems administration.
Comfort working in and around pools and willingness and ability to learn water-based instruction skills.
Outstanding customer service skills and experience working in a customer-focused organization.
Experience designing and creating schedules, reports, statistics, and charts.
Outstanding computer skills, including advanced skills in MS Office.
Excellent written and oral communication skills.
Strong organization and attention to detail.
Ability to work as part of a team and effectively engage and coordinate with staff and clients.
Ability to handle multiple projects, set appropriate priorities, and manage overlapping deadlines.
Ability to safely lift 50 pounds.

Nice To Haves

Experience as a swim instructor or lifeguard; training will be provided as needed.
Experience with Salesforce.

Responsibilities

Manage bookings, payment processing, administration, and supervision for the Private Swim Lesson program; identify opportunities for improvement and suggest modifications.
Manage bookings, payment processing, administration, and supervision for the Swim Team program.
Engage with program participants to identify opportunities, answer questions, and share observations about their child’s participation.
Process new and returning student registrations, class transfers, and program withdrawals.
Handle incoming and outgoing electronic and telephone communications, as well as walk-up inquiries.
Provide staffing coverage as a swim instructor, lifeguard, or deck coordinator as needed.
Suggest modifications to support the success of the Swim School.
Work with the Aquatics Office Administrator to maintain office tracking systems and schedules.
Assist the Aquatics Office Coordinator with setting up, coordinating, and facilitating bi-monthly Aquatics Leadership meetings.
Prepare statistical reports and collect and track program records, including registration and medical waiver documentation across various systems.
Support Aquatics Office system processes, including testing updates, completing merges, processing refund requests, data cleanup, and billing preparation.
Work with the Business Systems team to keep Aquatics department webpage information current and accurate.
Assist program management with financial reports and analysis, budgeting, and other business or committee projects.
Cultivate a friendly, professional, and supportive customer service culture in the Aquatics office.
Assist in training Aquatics Customer Service Representatives.
Maintain knowledge of program areas and communicate program information to clients, staff, and other stakeholders.
Ensure Aquatics Program information, including posted schedules and flyer racks, is accurate and well stocked.
Manage day-to-day Aquatics Office operations in the absence of the Aquatics Office Administrator.
Attend mandatory office staff, lifeguard, and swim instructor in-service trainings as necessary.
Perform additional duties as needed.