Student Relations Technician

LIFELONG LEARNING ADMINISTRATION CO•Palmdale, CA

8d•$20 - $30•Onsite

About The Position

The Student Relations Technician creates and maintains student record files and supports data input, reconciliation, correspondence, and public contact. The role communicates with students and/or parents about student information, progress, or concerns. It also performs complex and specialized activities related to student records and compliance with Average Daily Attendance (ADA) requirements and state educational mandates. The position provides front-desk and student support, including enrollment processing, orientations, customer service, telephone coverage, and work permit tracking. It also monitors student records and work samples for accuracy and compliance, supports teachers with compliance-related issues, and performs administrative duties as assigned or changed. The role is based at the Palmdale 5th Street location and requires travel in the performance of job duties.

Requirements

High school diploma or General Education credential.
Two years of work experience in a fast-paced clerical support position in a professional business setting.
Excellent customer service skills, including friendly greetings and responsive, timely, accurate follow-up.
Ability to multitask and respond to changing circumstances and procedures.
Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
Ability to work under tight deadlines and manage multiple requests or interruptions while completing assignments in a timely manner.
Effective oral and written communication skills.
Ability to work independently with minimal direction.
Attention to detail and ability to maintain accuracy of work.
Good record-keeping techniques and planning and organizational skills.
Ability to prepare general, statistical, and special reports.
Proficient or intermediate skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to travel in the performance of job duties.
Ability to manage high workflow and project coordination demands, frequent multitasking, changing task priorities, exacting repetitive work, and deadline pressures.
Ability to perform sedentary work, sitting most of the time and occasionally exerting up to 10 pounds of force.
Finger dexterity for tasks such as typing and handling small objects.
Ability to convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average hearing and visual acuity sufficient to receive ordinary information, prepare or inspect documents, or operate machinery.
Ability to work in a noisy, distracting environment.

Responsibilities

Schedule orientation for incoming students.
Follow expulsion, ELL, special education, re-enrollment, and reinstatement enrollment protocols.
Ensure required student enrollment paperwork is complete and correct.
Enter student information into the student information system (SIS), including immunizations, enrollment dates, school track, and supervising teacher.
Issue and track student work permits.
Provide customer service and handle incoming telephone calls appropriately.
File documents in student folders and file student homework.
Track ADA and record work samples accurately.
Audit student work samples and documents requiring mandatory compliance, including Master Agreements, WSR, DLL, Synopsis, and Report Cards.
Check report cards for completeness and accuracy before sending them to the registrar.
Conduct orientations for new students.
Assist teachers with problem-solving compliance and PLS issues.
Create and maintain compliance and ADA checklists.
Verify and confirm ADA in the SIS with the form and tracking number.
Submit compliance error reports to management.
Adhere to attendance policies.
Perform other administrative duties and activities as assigned or changed.
Travel as required in the performance of job duties.