Student Relations Technician

Lifelong Learning Administration Co•Palmdale, CA

About The Position

The Student Relations Technician supports student growth and development by maintaining student records, entering and reconciling data, handling correspondence, and interacting with the public. The role communicates with students and/or parents about appropriate student information, progress, and concerns, and carries out complex activities related to student records and compliance with Average Daily Attendance (ADA) and state educational mandates. The position provides front-desk and student support, including scheduling and conducting orientations, verifying enrollment paperwork, entering student information into the student information system (SIS), issuing and tracking work permits, and responding to calls and inquiries. It also supports compliance by tracking ADA, auditing required student work samples and documents, maintaining checklists, verifying attendance information, and reporting compliance errors to management. This is a full-time position at Antelope Valley Learning Academy, Monday through Friday, 8 a.m. to 5 p.m. Travel in the performance of job duties is required. Administrative duties and responsibilities may be assigned or changed from time to time.

Requirements

High school diploma or General Education credential.
Two years of work experience in a fast-paced clerical support position in a professional business setting.
Excellent customer service skills, including friendly greetings and responsive, timely, accurate follow-up.
Ability to multitask and respond to changing circumstances and procedures.
Ability to work under tight deadlines and handle multiple requests or interruptions while completing work on time.
Effective oral and written communication skills.
Ability to work independently with minimal direction.
Good attention to detail and accuracy.
Good record-keeping techniques and planning and organizational skills.
Proficient or intermediate skills in MS Office, including Word, Excel, PowerPoint, and Outlook.
Ability to travel in the performance of job duties.
Ability to manage a high workflow and coordinate projects.
Finger dexterity for tasks such as typing and handling small objects.
Ability to convey detailed or important information accurately, loudly, or quickly.
Average hearing and visual abilities.
Ability to perform sedentary work, usually sitting, and occasionally exert up to 10 pounds of force.
Ability to perform frequent multitasking, changing task priorities, and repetitive exacting work in a noisy, distracting environment with frequent deadline pressures.

Responsibilities

Schedule orientations for incoming students.
Follow expulsion, ELL and special education, re-enrollment, and reinstatement enrollment protocols.
Ensure required student enrollment paperwork is complete and correct.
Enter student information into the SIS, including immunizations, enrollment dates, school track, and supervising teacher.
Issue and track student work permits.
Provide customer service and answer incoming telephone calls appropriately.
File documents in student folders and file student homework.
Track ADA and record work samples accurately.
Audit student work samples and documents subject to mandatory compliance, including Master Agreements, WSR, DLL, Synopsis, and report cards.
Check report cards for completeness and accuracy before they go to the registrar.
Conduct orientations for new students.
Assist teachers with compliance and PLS problem-solving issues.
Create and maintain compliance and ADA checklists.
Verify and confirm ADA in the SIS using the form and tracking number.
Submit compliance error reports to management.
Adhere to attendance policies.
Respond to requests and inquiries from students, visitors, employees, and supervisors.
Prepare general, statistical, and special reports.
Perform administrative duties and other assigned activities.