PT Student Relations & Workforce Specialist

Johnston Community College•Main Campus - Smithfield, NC

About The Position

The Part-Time Student Relations Specialist – Continuing Education & Workforce Skills serves as a front-line resource for students, prospective students, community members, and workforce participants seeking information and assistance with Johnston Community College programs and services. The position focuses primarily on Continuing Education, Workforce Development, and short-term skills training while also supporting Student Success Center operations. The Specialist provides responsive, accurate customer service by phone, email, in person, and through other communication channels. They help individuals identify suitable training opportunities, understand requirements, navigate registration, and connect with college departments when specialized assistance is needed. The position requires strong customer service, attention to detail, clear communication, and the ability to learn multiple college systems and programs. The position is part-time, with a schedule established according to departmental needs. Some evening or occasional event support may be required. Its goal is to answer routine questions when possible, assist with registration and follow-up, and give individuals a clear path to the right training opportunity or College resource.

Requirements

Associate degree or an equivalent combination of education and relevant experience.
Previous experience in customer service, higher education, workforce development, Continuing Education, admissions, registration, or a related field.
Strong customer service and interpersonal communication skills.
Excellent verbal and written communication skills, including the ability to communicate by telephone, email, and in person.
Ability to explain college information and registration processes clearly.
Ability to work effectively with traditional college students, adult learners, community members, employers, and people seeking workforce training.
Ability to learn and retain information about a wide variety of Continuing Education and workforce programs.
Strong organizational skills and attention to detail.
Ability to manage multiple inquiries and priorities in a fast-paced environment.
Ability to research information using college resources and recognize when specialized assistance or a referral is needed.
Ability to learn and use college technology, student information systems, CRM platforms, registration systems, email, and other communication tools.
Ability to maintain professionalism, patience, and a welcoming attitude with individuals unfamiliar with college processes.
Ability to collaborate across departments and maintain productive working relationships with faculty and staff.

Nice To Haves

Experience assisting adult learners or individuals pursuing short-term workforce credentials or career training.
Experience responding to high volumes of telephone, email, or in-person inquiries.
Experience using customer relationship management (CRM), student information, registration, or similar database systems.

Responsibilities

Serve as a primary point of contact for Continuing Education and Workforce Development inquiries received by phone, email, in person, and through other channels.
Provide accurate information about courses, workforce skills training, short-term credentials, course offerings, registration requirements, schedules, locations, costs, and enrollment options.
Help students and community members identify appropriate courses and navigate the Continuing Education registration process.
Respond to inquiries promptly and professionally, providing clear and consistent information.
Maintain knowledge of Continuing Education and Workforce Development programs, new courses, registration periods, and training opportunities.
Help prospective students identify opportunities aligned with their educational, career, or workforce goals and connect them with program staff when specialized guidance is needed.
Provide information about workforce skills training, industry-recognized credentials, career training, and other short-term educational opportunities.
Guide individuals who are unfamiliar with college systems or enrollment processes through next steps and help address registration barriers.
Document interactions in applicable college systems and maintain accurate records of inquiries, referrals, and follow-up activities.
Follow up with individuals who have expressed interest in Continuing Education or workforce training.
Refer students to appropriate resources, including Admissions, Financial Aid, Advising, Career Services, Workforce Development, Continuing Education, and other support services.
Collaborate with Continuing Education and Workforce Development staff to keep information about programs, registration, course availability, and procedures current.
Support Student Success Center front-desk operations by greeting visitors, identifying their needs, answering general questions, and directing them to appropriate services.
Assist with outreach and outbound communications promoting courses, training opportunities, and registration periods.
Support recruitment events, community outreach, workforce events, open houses, information sessions, and other College initiatives as assigned.
Maintain confidentiality of student information and comply with College policies and procedures, including FERPA requirements.
Perform other duties as assigned in support of Student Relations & Outreach, Continuing Education, Workforce Development, and the Student Success Center.