Workforce Relations Coordinator

University of California, Irvine•Irvine, CA

About The Position

The Workforce Relations Coordinator supports the Workforce Relations Investigations team in delivering consistent labor and employee relations services across the UC Irvine enterprise. Under the supervision of the Sr. Workforce Relations Manager, the coordinator applies employee relations policies and procedures to coordinate investigations of moderate scope and complexity through the full investigative cycle. The role conducts preliminary intake meetings, assists investigators with collecting and organizing evidence, drafts investigation notices and correspondence, and schedules interviews and related meetings. The coordinator manages the enterprise-wide investigation data workflow, including case entry and tracking in ServiceNow. The role analyzes employee relations and investigation data to identify trends and areas of risk or opportunity, and develops and delivers reports and presentations. It also responds to misconduct review requests by reviewing Workforce Relations data and coordinating with the Office of Equal Opportunity and Diversity regarding current and former UCI employees seeking UC employment. The coordinator may also coordinate responses to other charges and claims. The position partners with HR teams and enterprise stakeholders to document investigative processes accurately and in accordance with legal, regulatory, and procedural requirements. It assists with strike planning and provides onsite support during labor activity; maintains sensitive employee records confidentially; exercises judgment within established procedures; and escalates complex matters to management. Additional support may be provided to the Workforce Relations team in labor and employee relations, policy, and compliance. The position may require reporting to different sites, including Irvine, Orange, and other locations, and the incumbent must provide their own transportation between work locations.

Requirements

Demonstrated organizational, analytical, and problem-solving skills to conduct analysis and develop recommendations.
Working knowledge of other areas of HR.
Knowledge of organizational policies and procedures, the functional area, and how work impacts other areas.
Knowledge of applicable state and federal laws and regulations.
Knowledge of employee relations practices and programs.
Effective written and oral communication skills.
Ability to handle difficult or volatile situations and individuals effectively.
Experience providing employee relations-related support to assigned client groups.
Experience with conflict resolution.
Ability to apply employee relations-specific concepts.
Ability to maintain confidentiality and exercise discretion with sensitive information.
Strong attention to detail in documentation and recordkeeping.
Proficiency with case management systems and Microsoft Excel for data tracking, analysis, and reporting.
Bachelor's degree in a related area and/or equivalent experience or training.
At least 2 years of relevant experience performing employee relations functions in a complex organization.
Must provide own transportation to and from work locations, which may include Irvine, Orange, and other sites.
Must be able to provide proof of work authorization.

Nice To Haves

Knowledge of union or labor contracts.
Proficiency with ServiceNow.

Responsibilities

Coordinate investigations of moderate scope and complexity throughout the full investigative cycle.
Conduct preliminary intake meetings with reporting parties to gather initial information.
Collect, organize, and document relevant materials to support investigators and maintain a complete, accurate investigative record.
Draft investigation-related notices and correspondence, ensuring accuracy, confidentiality, and timeliness.
Coordinate and schedule investigative interviews and related meetings.
Manage enterprise-wide investigation data workflows, including case data entry and tracking in ServiceNow.
Analyze employee relations, investigation, and other Workforce Relations data to identify trends and areas of risk or opportunity.
Develop and deliver related reports and presentations.
Respond to misconduct review requests by reviewing Workforce Relations data and coordinating with OEOD regarding current and former UCI employees seeking UC employment.
Coordinate responses to other charges and claims as applicable.
Partner with HR teams and enterprise stakeholders to ensure investigative processes are accurately and timely documented and comply with applicable legal, regulatory, and procedural requirements.
Assist with strike planning and provide onsite support during labor activity.
Maintain sensitive employee records with strict confidentiality, exercise judgment within defined procedures, and escalate complex matters to management.
Provide additional support to the Workforce Relations team in labor and employee relations, policy, and compliance as needed.