Student Relations Technician
About The Position
The Student Relations Technician creates and maintains student-record files and performs data entry, reconciliation, correspondence, and public-contact duties. The role communicates with students and/or parents about appropriate student information, progress, and concerns, and carries out complex activities related to student records and compliance with Average Daily Attendance (ADA) requirements and state educational mandates. The position is based in Panorama City, California, and is regular full-time, Monday through Friday, 8 a.m. to 5 p.m. The stated salary range is $20.00 to $30.00 per hour. The technician supports front-desk operations and students, including enrollment and orientation processes, accurate student information in the student information system (SIS), work permits, telephone calls, and customer service. The role also tracks and audits ADA and required compliance documents, maintains checklists, verifies attendance records, and supports teachers with compliance-related problem solving. Administrative duties may be assigned or changed as needed. Travel in performance of job duties is required.
Requirements
- High school diploma or General Education credential.
- Two years of work experience in a fast-paced clerical support position in a professional business setting.
- Excellent customer-service skills, including friendly greetings and responsive, timely, accurate follow-up.
- Ability to multitask and respond to changing circumstances and procedures.
- Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
- Ability to work under tight deadlines and manage multiple requests or interruptions while completing assignments on time.
- Effective oral and written communication skills.
- Ability to work independently with minimal direction.
- Attention to detail and ability to maintain accurate work.
- Good record-keeping techniques, planning, and organizational skills.
- Ability to prepare general, statistical, and special reports.
- Proficient or intermediate skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to travel in performance of job duties.
Responsibilities
- Schedule orientations for incoming students and conduct orientations for new students.
- Follow expulsion, English Language Learner (ELL), special education, re-enrollment, and reinstatement enrollment protocols.
- Ensure required student enrollment paperwork is complete and correct.
- Accurately enter student information into the SIS, including immunizations, enrollment dates, school track, and supervising teacher.
- Issue and track student work permits.
- Provide quality customer service and handle incoming telephone calls appropriately.
- File documents in student folders and file student homework.
- Track and record ADA and work samples accurately.
- Audit student work samples and documents requiring mandatory compliance, including Master Agreements, WSR, DLL, Synopses, and report cards.
- Check report cards for completeness and accuracy before sending them to the registrar.
- Assist teachers in resolving compliance and PLS issues.
- Create and maintain compliance and ADA checklists.
- Verify and confirm ADA in the SIS using the required form and tracking number.
- Submit compliance error reports to management.
- Adhere to attendance policies.
- Perform other administrative duties and activities as assigned or changed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
