Student Relations Technician

LIFELONG LEARNING ADMINISTRATION CO•Columbus, OH

4d•$16 - $0•Onsite

About The Position

The Student Relations Technician creates and maintains files related to student records management, data entry, reconciliation, correspondence, and public contact. The position communicates with students and/or parents regarding appropriate student information, progress, or concerns and performs complex, specialized activities related to student records and compliance with Full Time Equivalent (FTE) pupil attendance requirements and state educational mandates. The position reports to the Principal or designee. This role supports front office operations and student enrollment, including scheduling and conducting orientations, ensuring enrollment paperwork is complete, entering student information into the student information system, issuing and tracking work permits, answering calls, providing customer service, and filing documents. It also supports compliance activities by tracking and verifying FTE attendance, auditing student work samples and required documents, checking report cards, assisting teachers with records-compliance issues, maintaining checklists, submitting error reports, and adhering to attendance policies. Other administrative duties may be assigned or modified. The position is full-time, Monday through Friday, 8:00 a.m. to 4:00 p.m., based in Franklinton, Columbus, Ohio. The work is performed indoors and involves prolonged sitting and computer use, frequent interruptions and deadlines, and a moderate-to-high noise environment. Travel in the performance of job duties is required.

Requirements

High school diploma or General Education Diploma.
Two years of related office duties.
Good record-keeping techniques.
Planning and organizational skills.
Proficiency in basic computer literacy and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Ability to travel in the performance of job duties.
Excellent customer service skills, including friendly greetings and responsive, timely, accurate follow-up.
Ability to multitask and respond to changing circumstances and procedures.
Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
Ability to work under tight deadlines and handle multiple requests or interruptions while completing work in a timely manner.
Effective oral and written communication skills.
Ability to work independently with minimal direction.
Ability to meet schedules and timelines.
Ability to prepare general and special reports.
Detail-oriented and systematic approach to assigned tasks.
Ability to read small print and view a computer screen for prolonged periods, prepare or inspect documents, and operate office equipment.
Ability to hear typical conversations and receive ordinary information, and to communicate clearly in person, remotely, and by telephone or computer.
Ability to read, write, understand, interpret, and apply moderately complex information; perform math at a high-school proficiency level; exercise judgment; process information quickly; learn and follow verbal procedures and standards; give verbal instructions; prioritize tasks; and copy, compare, compile, and coordinate information and records.
Ability to manage frequent multitasking, changing priorities, repetitive exacting work, and stress.
Ability to use fingers and hands for typing and manipulating small objects; bend and twist wrists and elbows; reach with arms; lift objects with hands and arms; and turn, raise, and lower the head.
Ability to lift, carry, push, and pull objects weighing up to 10 pounds.
Ability to work cooperatively with others and independently, indoors, with frequent interruptions and deadline pressures.

Responsibilities

Schedule orientations for incoming students.
Follow expulsion, English Language Learner, Special Education Program, reenrollment, and reinstatement enrollment protocols.
Ensure required student enrollment paperwork is complete and correct.
Accurately enter student information into the Student Information database, including immunizations, enrollment dates, school track, and supervising teacher.
Issue and track student work permits.
Provide quality customer service and respond appropriately to incoming telephone calls.
File documents in student folders.
Track and record FTE pupil attendance and record work samples for accuracy.
Audit student work samples and documents requiring mandatory compliance, including Master Agreements, WSR, Daily Learning Logs, Synopses, and report cards.
Check report cards for completeness and accuracy before sending them to the registrar.
Conduct orientations for new students.
Assist teachers with problem-solving student-record compliance issues.
Create and maintain compliance and FTE pupil attendance checklists.
Verify and confirm FTE pupil attendance in the Student Information database using the form and tracking number.
Submit compliance error reports to management.
Adhere to attendance policies.
Perform other assigned administrative duties and activities.