Student Relations Technician

Lifelong Learning Administration Co•Camarillo, CA

13d

About The Position

The Student Relations Technician supports student services and school operations by managing student records, data entry, reconciliation, correspondence, and public contact. The position communicates with students and parents about appropriate student information, progress, and concerns, and performs specialized work related to student records, Average Daily Attendance (ADA), and state education compliance requirements. The role includes front-desk and student support, enrollment and orientation assistance, compliance audits, and administrative duties. It is full-time, Monday through Friday, from 7:30 a.m. to 4:30 p.m., and requires travel in the performance of job duties.

Requirements

High school diploma or General Education Development (GED).
Two years of work experience in a fast-paced clerical support position in a professional business setting.
Excellent customer service skills, including friendly greetings and responsive, timely, accurate follow-up.
Ability to multitask and respond to changing circumstances and procedures.
Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
Ability to meet tight deadlines and manage multiple requests or interruptions while completing work on time.
Effective oral and written communication skills.
Ability to work independently with minimal direction.
Attention to detail and accuracy.
Good record-keeping techniques, planning, and organizational skills.
Ability to prepare general, statistical, and special reports.
Proficient or intermediate skills in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to travel in the performance of job duties.

Responsibilities

Schedule orientations for incoming students and conduct orientations for new students.
Follow expulsion, ELL, special education, re-enrollment, and reinstatement enrollment protocols.
Ensure required student enrollment paperwork is complete and correct.
Enter student information into the student information system (SIS), including immunizations, enrollment dates, school track, and supervising teacher.
Issue and track student work permits.
Provide customer service, answer incoming telephone calls, and handle calls appropriately.
File documents in student folders and file student homework.
Track ADA and record work samples accurately.
Audit student work samples and documents requiring compliance, including Master Agreements, WSR, DLL, Synopsis, and report cards.
Check report cards for completeness and accuracy before sending them to the registrar.
Assist teachers with compliance and PLS problem-solving issues.
Create and maintain compliance and ADA checklists.
Verify and confirm ADA in the SIS using forms and tracking numbers.
Submit compliance error reports to management.
Adhere to attendance policies.
Perform other administrative duties and activities as assigned or changed.
Travel as required to perform job duties.