Student Relations Technician

Flex High Ohio • Columbus, OH

3d

About The Position

The Student Relations Technician creates and maintains student-record files and handles data entry, reconciliation, correspondence, and public contact. The role communicates with students and/or parents about appropriate student information, progress, and concerns, and performs specialized activities related to student records, Full Time Equivalent (FTE) pupil attendance, and state education compliance requirements. The position reports to the Principal or designee.

The role supports front-office operations and student enrollment, including orientations, enrollment paperwork, student information database records, work permits, customer service, phone calls, and student-folder filing. It also supports compliance and attendance tracking by reviewing work samples and required documents, checking report cards, helping teachers resolve records-compliance issues, maintaining checklists, verifying attendance records, and reporting compliance errors to management. Additional administrative duties may be assigned or modified.

Requirements

• High school diploma or General Education Diploma.
• Two years of related office duties.
• Good record-keeping techniques.
• Planning and organizational skills.
• Proficiency in basic computer literacy and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to travel in the performance of job duties.
• Excellent customer-service skills, including greeting customers in a friendly manner and providing responsive, timely, and accurate follow-up.
• Ability to multitask and respond to changing circumstances and procedures.
• Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
• Ability to work under tight deadlines and handle multiple requests or interruptions while completing work in a timely manner.
• Effective oral and written communication skills.
• Ability to work independently with minimal direction and meet schedules and timelines.
• Ability to prepare general and special reports.
• Detail-oriented and systematic approach to assigned tasks.

Responsibilities

• Schedule orientations for incoming students and conduct orientations for new students.
• Follow expulsion, English Language Learner and Special Education Program, reenrollment, and reinstatement enrollment protocols.
• Ensure required student enrollment paperwork is complete and correct.
• Enter student information—including immunizations, enrollment dates, school track, and supervising teacher—into the Student Information database system.
• Issue and track student work permits.
• Provide quality customer service and answer incoming telephone calls appropriately.
• File documents in student folders.
• Track and record FTE pupil attendance and work samples.
• Audit student work samples and documents requiring mandatory compliance, including Master Agreements, WSRs, Daily Learning Logs, Synopses, and report cards.
• Check report cards for completeness and accuracy before sending them to the registrar.
• Assist teachers with problem-solving related to student-record compliance.
• Create and maintain compliance and FTE pupil attendance checklists.
• Verify and confirm FTE pupil attendance in the Student Information database system against forms and tracking numbers.
• Submit compliance error reports to management.
• Adhere to attendance policies.
• Perform other administrative duties and activities as assigned.

Benefits

• Free tutors for students and supplemental instructional labs.
• Staff receive tools and resources needed for their jobs without personal financial investment.
• Ongoing professional learning.
• Subsidized continuing education.
• Career advancement opportunities throughout the school year.
• Support from area supervisors and leadership.
• Generous holiday, vacation, and seasonal breaks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED