Student Relations Technician

Lifelong Learning Administration Co•Murrieta, CA

About The Position

The Student Relations Technician supports student records management, data entry, reconciliation, correspondence, and public contact. The role communicates with students and/or parents about appropriate student information, progress, and concerns, and performs specialized work related to student records and compliance with Average Daily Attendance (ADA) and state education mandates. This position provides front-desk and student support, including scheduling and conducting orientations, supporting enrollment and re-enrollment procedures, checking enrollment paperwork, entering student information into the student information system (SIS), issuing and tracking work permits, answering phone calls, and providing customer service. It also tracks ADA, audits student work samples and required compliance documents, verifies records, maintains checklists, reports compliance errors, and assists teachers with compliance-related problem solving. Other administrative duties may be assigned or changed from time to time. The role is full-time, Monday through Friday, from 8 a.m. to 4:30 p.m., at San Diego Workforce Innovation High School. Travel in performance of job duties is required. The work involves frequent multitasking and changing priorities, detailed and repetitive work, deadline pressure, and a noisy, distracting environment.

Requirements

High school diploma or General Education credential.
Two years of work experience in a fast-paced clerical support position in a professional business setting.
Excellent customer service skills, including friendly greetings and responsive, timely, accurate follow-up.
Ability to multitask and respond to changing circumstances and procedures.
Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
Ability to work under tight deadlines and manage multiple requests or interruptions while completing assignments in a timely manner.
Effective oral and written communication skills.
Ability to work independently with minimal direction.
Attention to detail and accuracy.
Good record-keeping techniques and planning and organizational skills.
Ability to prepare general, statistical, and special reports.
Proficient or intermediate skills in MS Office, including Word, Excel, PowerPoint, and Outlook.
Ability to travel in performance of job duties.
Ability to manage high workflow and project coordination demands.
Finger dexterity for tasks such as typing and handling small objects.
Ability to convey detailed or important instructions accurately, loudly, or quickly.
Average hearing and visual abilities for conversations, receiving ordinary information, preparing or inspecting documents, or operating machinery.
Capacity for sedentary work, sitting most of the time and occasionally exerting up to 10 pounds of force.
Ability to work amid frequent multitasking, changing task priorities, repetitious exacting work, a noisy and distracting environment, and frequent deadline pressures.

Responsibilities

Schedule orientations for incoming students.
Follow expulsion, ELL, special education, re-enrollment, and reinstatement enrollment protocols.
Ensure required student enrollment paperwork is complete and correct.
Enter student information into the SIS, including immunizations, enrollment dates, school track, and supervising teacher.
Issue and track student work permits.
Provide customer service and answer incoming telephone calls appropriately.
File documents in student folders and student homework.
Track ADA and record work samples accurately.
Audit student work samples and mandatory compliance documents, including Master Agreements, WSR, DLL, Synopsis, and report cards.
Check report cards for completeness and accuracy before sending them to the registrar.
Conduct orientations for new students.
Assist teachers with problem-solving related to compliance and PLS.
Create and maintain compliance and ADA checklists.
Verify and confirm ADA in the SIS using the form and tracking number.
Submit compliance error reports to management.
Adhere to attendance policies.
Perform other administrative duties, responsibilities, and activities as assigned or changed.