FT Student Relations Navigator

Johnston Community College•Main Campus - Smithfield, NC

About The Position

The Student Relations Navigator provides administrative and enrollment navigation support to prospective and continuing students at Johnston Community College. The role supports admissions and onboarding through student communication, document coordination, enrollment tracking, and operational assistance. It works behind the scenes to improve student access and enrollment efficiency while serving as a resource and trainer for Student Employees who provide initial student engagement within the Student Success Center. The position helps create a coordinated, student-centered enrollment experience by ensuring processes, information, and communications remain accurate and consistent. It provides individualized enrollment guidance, coordinates application and onboarding documentation, maintains accurate records in compliance with FERPA, and collaborates with college departments to support enrollment and retention initiatives. The position does not directly supervise employees but provides functional training and guidance to Student Employees.

Requirements

Associate degree or higher.
One to three years of experience in administrative support, student services, or a fast-paced office environment.
Strong organizational and communication skills.
Ability to work effectively with diverse populations in a professional and respectful manner.
Experience using computer systems, databases, and Microsoft Office Suite.
Strong attention to detail and process management skills.
Ability to explain procedures clearly and supportively.
Excellent problem-solving and organizational abilities.
Ability to manage multiple priorities while maintaining accuracy.
Commitment to student-centered service and inclusive practices.
Ability to maintain confidentiality and comply with FERPA regulations.

Nice To Haves

Experience in higher education admissions, enrollment services, or student support.
Experience training or mentoring student employees.
Familiarity with CRM or student information systems.
Bilingual English/Spanish.

Responsibilities

Support admissions and enrollment processes, including application follow-up, document tracking, and onboarding coordination.
Receive and process enrollment documentation in the student information system and route materials to appropriate departments.
Review submitted materials for completeness and communicate next steps to students.
Monitor application progress and identify students who may need additional outreach or support.
Maintain accurate student records and comply with FERPA regulations.
Assist with administrative workflow improvements that enhance enrollment efficiency.
Provide individualized enrollment guidance through scheduled assistance sessions, phone, and electronic communication.
Help students navigate admissions requirements, online systems, and college processes.
Respond to student inquiries through CRM platforms, email, and phone.
Conduct follow-up outreach related to incomplete applications, onboarding steps, and enrollment milestones.
Assist with training Student Employees on enrollment procedures, campus resources, and student navigation practices.
Develop and maintain reference guides, scripts, and knowledge resources for Peer Advisors.
Serve as a subject matter resource for Student Employees on admissions and enrollment processes.
Support consistency in information delivery and student service practices among Student Employees.
Provide feedback and recommendations to improve workflows.
Maintain enrollment resource materials, procedural documentation, and internal knowledge guides.
Assist with data tracking, reporting, and CRM management related to student outreach.
Collaborate with Admissions, Financial Aid, Records & Registration, and Advising to coordinate student support.
Participate in retention and enrollment initiatives aligned with institutional goals.
Perform other duties as assigned in support of the College’s mission.