Student Success Navigator

Randolph Community College•Asheboro, NC

About The Position

The Success Navigator supports prospective, new, and continuing students as a primary point of contact throughout the student lifecycle, from application and admissions through onboarding, enrollment, advising, and academic progression. The role provides proactive, holistic guidance to help students select academic and career pathways, understand college processes, connect with campus and community resources, and navigate challenges while working toward their academic, career, and personal goals. The position focuses on relationship-building, student engagement, persistence, and completion. Success Navigators collaborate with faculty, staff, academic programs, recruitment and outreach teams, and student support services to identify and address barriers and provide a coordinated, student-centered experience aligned with the College’s open-door mission. The role requires regular interaction with students, faculty, and staff and may include participation in evening or special events as needed.

Requirements

Bachelor’s degree from an accredited institution with relevant advising, student services, or customer-facing experience.
Strong interpersonal, written, and verbal communication skills.
Ability to analyze student needs and provide appropriate referrals and solutions.
Organizational skills and attention to detail and data accuracy.
Ability to collaborate with students, faculty, staff, and community partners.
Ability to work with diverse student populations.
Proficiency with technology, including student information systems and standard office software.
Commitment to the One College Model philosophy.
Ability to manage multiple priorities, maintain accurate records, and work independently and collaboratively.
Commitment to a campus culture of trust, integrity, belonging, mutual respect, a strong work ethic, and service to others.
Commitment to the comprehensive community college philosophy and mission, providing academic, career, intellectual, and social development opportunities for all students.
Ability and willingness to collaborate with faculty, staff, students, and external stakeholders.

Nice To Haves

Master’s degree in Counseling, Student Development, or a related field.
One or more years of experience in academic advising, counseling, or student success roles.
Experience in a community college or higher education setting, with working knowledge of programs, policies, and enrollment processes.
Proficiency with learning management systems and CRM platforms.
Bilingual proficiency.

Responsibilities

Serve as the primary point of contact for students from application through enrollment and ongoing academic progression.
Build relationships that foster students’ sense of belonging, empowerment, self-advocacy, persistence, and completion.
Provide proactive, holistic advising on course selection, registration, transfer and limited enrollment, and academic and career pathway planning.
Help students align academic plans with career goals, including administering career assessments and exploration tools for undecided students.
Monitor student progress through grade reviews, early alerts, and case management systems; proactively contact at-risk students and connect them with resources.
Meet with students experiencing academic difficulty, including students on academic probation or returning from suspension, to develop strategies for improvement and continued success.
Connect students with campus and community resources, including tutoring, counseling, financial aid, accessibility services, and basic needs support through REACH.
Assist with REACH program services to help students address barriers to academic success.
Participate in Mental Health First Aid training and assist the campus MHFA Response Team.
Assist with Care Team Report responses as needed, including appropriate referrals and follow-up.
Guide students through admissions and enrollment, including limited enrollment and transfer processes, applications, admissions requirements, and first-semester registration.
Support onboarding experiences such as orientations, welcome events, campus tours, and information sessions.
Maintain consistent communication with prospective students to support completion of enrollment steps.
Collaborate with faculty, advisors, student services, outreach, and recruitment staff to support holistic student success.
Support recruitment and community outreach activities promoting educational opportunities at RCC.
Encourage student involvement in campus resources, co-curricular opportunities, and career development activities.
Conduct workshops, presentations, and information sessions for students and community members.
Maintain accurate and timely advising records and document student interactions and interventions in institutional systems.
Use student data to inform outreach, track progress, and support student success initiatives.
Assist with reporting and data tracking related to enrollment, onboarding, and student success outcomes.
Contribute to student engagement, College initiatives, and community partnerships through service activities, committees, outreach, mentoring, and other opportunities.
Serve on institutional committees as appointed by the President.
Review College safety rules and policies annually, know emergency procedures, promote safe habits, and comply with applicable safety regulations.
Perform other duties and responsibilities as needed or assigned.