Part Time - Student Success Navigator

Central Piedmont Community College • Central Campus - Uptown/Elizabeth, NC

2d

About The Position

The Student Success Navigator serves as an expert generalist, guiding students into and throughout a successful college experience. The role provides customer service and helps students navigate onboarding, registration, college processes, and relevant support resources. The navigator communicates and collaborates with students, faculty, and staff using CRM tools and systems, and provides general academic and student support through technology and on campus.

Applicants are encouraged to apply promptly, as the posting may be taken down before its listed closing date once adequate candidate interest has been reached. Applicants should upload a cover letter.

Requirements

• Associate degree.
• Six months of work experience in a college, customer service, or administrative working environment and/or three years of experience in a college, customer service, or administrative working environment.
• Detailed knowledge of college processes relating to students.
• Familiarity with student services offered by the college.
• Technology skills.
• Communication skills.
• Ability to provide consistently high-quality customer service.
• Ability to work with individuals from diverse backgrounds.
• Ability to work productively with different case management teams for individual students.

Responsibilities

• Provide friendly, timely, and accurate customer service to students and staff by phone, email, and in person.
• Help students navigate onboarding, registration, and college processes.
• Assess students’ basic needs and interests and connect them with relevant resources and services.
• Use CRM tools and systems to communicate and collaborate with students, faculty, and staff to ensure a streamlined process.
• Represent the college at events and open houses.
• Provide general academic and student support through technology and on campus.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree