Student Relations Technician
About The Position
The Student Relations Technician creates and maintains files related to student records, data input, reconciliation, correspondence, and public contact. The position communicates with students and/or parents about appropriate areas of student information, progress, or concerns, and performs complex and specialized activities involving student records and compliance with Full Time Equivalent Pupil Attendance (FTE) and state educational mandates. The position reports to the Principal or designee. The role supports front-office operations and student enrollment, including orientations, enrollment paperwork, student information database records, work permits, customer service, telephone calls, and student files. It also supports compliance and FTE attendance tracking by auditing student work samples and required documents, checking report cards, maintaining checklists, verifying attendance records, and submitting compliance error reports. Additional administrative duties may be assigned or modified. This is a regular full-time, onsite position in Franklinton, Columbus, Ohio. The schedule is Monday through Friday, 8:00 AM to 4:00 PM, with a starting rate of $16.40 per hour.
Requirements
- High school diploma or General Education Diploma.
- Two years of related office duties.
- Good record-keeping techniques.
- Planning and organizational skills.
- Proficiency in basic computer literacy and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to travel in performance of job duties.
- Excellent customer service skills, including friendly greetings and responsive, timely, and accurate follow-up.
- Ability to multitask and respond to changing circumstances and procedures.
- Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
- Ability to work under tight deadlines and manage multiple requests or interruptions while completing work in a timely manner.
- Effective oral and written communication skills.
- Ability to work independently with minimal direction and meet schedules and timelines.
- Ability to prepare general and special reports.
- Detail-oriented and systematic approach to assigned tasks.
- Ability to read small print and view a computer screen for prolonged periods, prepare or inspect documents, and operate office equipment.
- Ability to hear typical conversations and receive ordinary information; communicate clearly in person, remotely, by telephone, or by computer.
- Ability to read, write, understand, interpret, and apply moderately complex information; perform high-school-level math; exercise judgment; process information quickly; learn and follow verbal procedures and standards; give verbal instructions; prioritize tasks; and copy, compare, compile, and coordinate information and records.
- Ability to manage frequent multitasking, changing priorities, repetitive exacting work, and stress.
- Ability to type, grasp and manipulate small objects, make small finger movements, bend and twist wrists and elbows, reach outward and upward, lift objects with hands and arms, and turn, raise, and lower the head.
- Ability to lift, carry, push, and pull objects weighing up to 10 pounds.
- Ability to manage constant work interruptions, work cooperatively and independently, work indoors, sit at a desk for prolonged periods, and work on a computer in a moderate-to-high-noise environment with frequent deadline pressures.
Responsibilities
- Schedule orientations for incoming students.
- Follow expulsion, English Language Learner and Special Education Program, reenrollment, and reinstatement enrollment protocols.
- Ensure required student enrollment paperwork is complete and correct.
- Enter student information into the Student Information database system, including immunizations, enrollment dates, school track, and supervising teacher.
- Issue and track student work permits.
- Provide quality customer service and handle incoming telephone calls appropriately.
- File documents in student folders.
- Track and record FTE pupil attendance and work samples for accuracy.
- Audit student work samples and documents requiring mandatory compliance, including Master Agreements, WSR, Daily Learning Logs, Synopses, and Report Cards.
- Check report cards for completeness and accuracy before they go to the registrar.
- Conduct orientations for new students.
- Assist teachers with problem-solving student-record compliance issues.
- Create and maintain compliance and FTE pupil attendance checklists.
- Verify and confirm FTE pupil attendance in the Student Information database system using forms and tracking numbers.
- Submit compliance error reports to management.
- Adhere to attendance policies.
- Perform administrative duties, responsibilities, and activities as assigned.
Benefits
- Ongoing professional learning.
- Subsidized continuing education.
- Career advancement opportunities throughout the school year.
- Generous holiday, vacation, and seasonal breaks.
- Staff receive job tools and resources without personal financial investment.
- Support from an area supervisor and leadership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
