Student Relations Technician

Lifelong Learning Administration Co•Ventura, CA

About The Position

The Student Relations Technician creates and maintains student-record files and supports data entry, reconciliation, correspondence, and public contact. The role communicates with students and/or parents about student information, progress, and concerns, and performs complex and specialized activities involving student records and compliance with Average Daily Attendance (ADA) requirements and state educational mandates. The position provides front-desk and student support, including scheduling and conducting orientations, assisting with enrollment protocols and paperwork, entering student information into the student information system (SIS), issuing and tracking work permits, answering calls, and providing customer service. It also supports compliance by tracking ADA, auditing work samples and required documents, checking report cards, maintaining compliance checklists, verifying ADA records, and submitting error reports. Administrative duties and responsibilities may be assigned or changed. The position is full-time, Monday through Friday, from 7:30 a.m. to 4:00 p.m., and requires travel in the performance of job duties.

Requirements

High school diploma or General Education equivalent.
Two years of work experience in a fast-paced clerical support position in a professional business setting.
Excellent customer service skills, including friendly greetings and responsive, timely, accurate follow-up to questions and inquiries.
Ability to multitask and respond to changing circumstances and procedures.
Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
Ability to work under tight deadlines and handle multiple requests or interruptions while completing work in a timely manner.
Effective oral and written communication skills.
Ability to work independently with minimal direction.
Good attention to detail and ability to maintain accuracy.
Good record-keeping techniques and planning and organizational skills.
Ability to prepare general, statistical, and special reports.
Proficient or intermediate skills in MS Office, including Word, Excel, PowerPoint, and Outlook.
Ability to travel in the performance of job duties.
Ability to manage a high workflow and coordinate projects.
Finger dexterity for tasks such as typing and handling small objects.
Ability to convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average hearing and visual abilities as described in the posting.
Ability to perform sedentary work, sitting most of the time and occasionally exerting up to 10 pounds of force.
Ability to frequently multitask, change task priorities, perform repetitive exacting work, and work in a noisy, distracting environment with frequent deadline pressures.

Responsibilities

Schedule orientations for incoming students and conduct orientations for new students.
Follow expulsion, ELL, special education, re-enrollment, and reinstatement enrollment protocols.
Ensure required student enrollment paperwork is complete and correct.
Enter student information accurately into the SIS, including immunizations, enrollment dates, school track, and supervising teacher.
Issue and track student work permits.
Provide quality customer service, answer incoming telephone calls, and handle them appropriately.
File documents in student folders and file student homework.
Track ADA and record work samples accurately.
Audit student work samples and documents requiring mandatory compliance, including Master Agreements, WSR, DLL, Synopsis, and report cards.
Check report cards for completeness and accuracy before sending them to the registrar.
Assist teachers with problem-solving compliance and PLS issues.
Create and maintain compliance and ADA checklists.
Verify and confirm ADA in the SIS using forms and tracking numbers.
Submit compliance error reports to management.
Adhere to attendance policies.
Perform other assigned or changed administrative duties, responsibilities, and activities.