Student Relations Technician
About The Position
The Student Relations Technician creates and maintains student records and files, enters and reconciles data, handles correspondence and public contact, and communicates with students and/or parents about student information, progress, and concerns. The role performs complex and specialized activities involving student records and compliance with Average Daily Attendance (ADA) requirements and state educational mandates. This is a regular, full-time position at Vista Real Charter High School in Ventura, California. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The role provides front-desk and student support, assists with enrollment and orientation, and performs student-record and compliance-related administrative duties. Travel in the performance of job duties is required.
Requirements
- High school diploma or General Education required.
- At least 2 years of work experience in a fast-paced clerical support position in a professional business setting.
- Excellent customer service skills, including greeting customers in a friendly manner and providing responsive, timely, and accurate follow-up.
- Ability to multitask and respond to changing circumstances and procedures.
- Ability to respond to requests and inquiries from students, visitors, employees, and supervisors.
- Ability to work under tight deadlines and handle multiple requests or interruptions while completing work in a timely manner.
- Ability to communicate effectively orally and in writing.
- Ability to work independently with minimal direction.
- Good attention to detail and ability to maintain accuracy.
- Good record-keeping techniques demonstrating planning and organizational skills.
- Ability to prepare general, statistical, and special reports.
- Proficient or intermediate skills in MS Office, including Word, Excel, PowerPoint, and Outlook.
- Ability to travel in performance of job duties.
Responsibilities
- Schedule orientations for incoming students and conduct orientations for new students.
- Follow expulsion, ELL, special education, re-enrollment, and reinstatement enrollment protocols.
- Ensure required student enrollment paperwork is complete and correct.
- Enter student information into the SIS accurately, including immunizations, enrollment dates, school track, and supervising teacher.
- Issue and track student work permits.
- Provide quality customer service, answer incoming telephone calls, and handle them appropriately.
- File documents in student folders and file student homework.
- Track ADA and record work samples accurately.
- Audit student work samples and documents requiring mandatory compliance, including Master Agreements, WSR, DLL, Synopsis, and report cards.
- Check report cards for completeness and accuracy before sending them to the registrar.
- Assist teachers with problem-solving compliance and PLS issues.
- Create and maintain compliance and ADA checklists.
- Verify and confirm ADA in the SIS using the form and tracking number.
- Submit compliance error reports to management.
- Adhere to attendance policies.
- Perform other administrative duties, responsibilities, and activities as assigned or changed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
