Student Enrollment Coordinator

NOLA Public Schools•New Orleans, LA

2d•Onsite

About The Position

The Student Enrollment Coordinator (SEC) coordinates enrollment placements for students and families enrolling in New Orleans public schools participating in the unified Early Childhood and K-12 enrollment systems. The role provides direct enrollment services, including new admissions and readmissions; early childhood eligibility verification, placements, and waitlist management; and auxiliary student services such as work permits and community and student outreach. The coordinator must be comfortable rotating and traveling between Family Resource Center locations. The SEC communicates with families through in-person, phone, virtual, email, and digital channels; provides enrollment information and application support; verifies early childhood eligibility documentation; and maintains accurate student and application records in district enrollment systems. The role also participates in outreach activities, helps maintain welcoming and organized Family Resource Centers, follows district enrollment procedures and privacy requirements, and escalates family and student concerns as needed.

Requirements

At least 48 college credit hours.
Three years of customer service experience.
Valid Louisiana driver's license without restrictions that preclude driving on the job; this is an ongoing requirement.
Ability to rotate and travel between Family Resource Center locations.
Knowledge of services available in the local community.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Follow Family Resource Center protocols, provide exceptional customer service, and maintain accurate records of visitors.
Communicate enrollment information effectively to families through oral, written, and digital channels.
Manage phone and virtual calls, emails, tickets and cases, and enrollment systems according to Family Services expectations.
Provide interpretation and translation services to families when appropriate.
Explain Early Childhood enrollment options, support application processes, and assist families with waitlists.
Determine eligibility for publicly funded early childhood seats by verifying income, residency, and other legal documents against eligibility criteria.
Document Early Childhood accounts and applications, including family SNAP, verification, and in-person and virtual communication statuses.
Verify assigned Early Childhood applications and documents according to team expectations and local, state, and federal verification categories.
Provide information and application support for citywide K-12 school choice and manage pre-year and mid-year placements for families moving to the city.
Participate in occasional evening or weekend enrollment events and scheduled virtual or in-person outreach activities.
Escalate parent and student concerns to management and coordinate as needed with district accountability offices and standards.
Keep Family Resource Centers welcoming, organized, and maintained, including maintaining a tidy work environment.
Maintain conscientious student data in Salesforce and Avela in accordance with district standards and student privacy laws.
Learn and implement district enrollment guidelines and guidance concerning parent rights and responsibilities and specific student populations.
Perform additional student services as needed, including calls, text messages, community event attendance, and work permit issuance.
Attend staff and other district meetings as necessary and perform other duties as required.