Student Enrollment Specialist

Collin College

3d • Onsite

About The Position

The Student Enrollment Specialist provides information and assistance for departments within Student and Enrollment Services, including advising, admissions for non-credit and credit students, and TSI testing. The role responds to questions, provides accurate information promptly, and assists with resolving departmental or divisional problems.

The position assists students, staff, faculty, and the public in person, online, and by telephone. It advises students—including Veterans, International Students, and academically at-risk students—on program planning, course selection, schedule changes, transferability, withdrawals, and college resources. It processes admissions applications and residency documentation, evaluates TSI assessment scores for course placement, and maintains confidentiality of student records in compliance with FERPA. The position also performs other assigned duties and follows college policies, procedures, and core values.

The role is based at 391 Country Club Road, Wylie, Texas, in an office environment. It requires an associate degree and at least two years of related experience, subject to the stated education and experience equivalencies. This is a security-sensitive position subject to a criminal background check. Compensation is salary-based and determined by experience; no salary range is specified.

Requirements

• Associate degree from an accredited institution, subject to the stated equivalency provisions.
• At least two years of related experience, subject to the stated equivalency provisions.
• Knowledge of district rules, policies, and practices; the Student Code of Conduct; college departments and degree programs; prerequisites and requirements for degree programs; and student information and network systems.
• Problem-solving, customer service, interpersonal, organizational, conflict-resolution, critical-thinking, and decision-making skills.
• Computer and applicable software skills, and verbal and written communication skills.
• Ability to work independently and as part of a team, maintain confidentiality, and establish and maintain effective working relationships.
• Candidates are subject to a criminal background check because the position is security sensitive.

Responsibilities

• Assist students, staff, faculty, and the general public with information and direction about college and student services in person, online, and by telephone.
• Advise students, including Veterans and International Students, on program planning, course selection, schedule changes, transferability, and course withdrawals.
• Advise academically at-risk students about coursework and college resources that can help them develop skills for successful college-level work.
• Process continuing education and credit student admissions applications, including determining and documenting residency, TSI status, and prerequisite levels; code and proof applications as needed to ensure compliance with state guidelines.
• Review residency documentation, determine eligibility for in-state tuition according to state guidelines, process documentation, and record master record changes; make residency status changes as needed.
• Evaluate Texas Success Initiative (TSI) assessment scores and determine appropriate course placement levels.
• Maintain the confidentiality of student records in compliance with the Family Educational Rights and Privacy Act.
• Perform other duties as assigned and maintain standards in accordance with college policies, procedures, and core values.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree