Student Enrollment Specialist

Collin College•Wylie, TX

3d•Onsite

About The Position

The Student Enrollment Specialist provides information and assistance for departments within Student and Enrollment Services, including advising, admissions for credit and non-credit students, and TSI testing. The role responds to questions, provides accurate information in a timely manner, and helps resolve departmental or divisional problems. The specialist assists students, employees, and the public with college and student-service information; advises students on academic planning and course matters; processes admissions applications; reviews residency documentation; evaluates TSI assessment scores for course placement; and maintains confidential student records in accordance with FERPA. The position is based at 391 Country Club Road, Wylie, Texas, in an office environment and is classified as security sensitive, requiring a criminal background check.

Requirements

Associate degree from an accredited institution, or an eligible education/experience substitution under the stated equivalency language.
At least two years of related experience, subject to the stated substitution rules.
Knowledge of district rules, policies, and practices; the Student Code of Conduct; college departments and degree programs; prerequisite courses and program application requirements; and student information and network systems.
Problem-solving, customer-service, interpersonal, organizational, conflict-resolution, critical-thinking, and decision-making skills.
Computer and applicable software skills.
Verbal and written communication skills.
Ability to work independently and as part of a team, maintain confidentiality, and establish and maintain effective working relationships.
Successful completion of a criminal background check.

Responsibilities

Assist students, staff, faculty, and the general public with accurate information and direction regarding college and student services in person, online, and by telephone.
Advise general and special-population students, including Veterans and International Students, on program planning, course selection, schedule changes, transferability, and course withdrawals.
Advise academically at-risk students about coursework and college resources that can help them develop the skills needed for college-level work.
Process admissions applications for continuing education and credit students, including determining and documenting residency, TSI status, and prerequisite levels.
Code and proof applications as needed to ensure compliance with state guidelines.
Review residency documentation, determine eligibility for in-state tuition according to state guidelines, and process documentation accordingly.
Document master record changes accurately and make residency-status changes as needed.
Evaluate Texas Success Initiative assessment scores and determine appropriate course placement levels.
Maintain the confidentiality of student records in compliance with FERPA.
Perform other duties as assigned and maintain standards in accordance with college policies, procedures, and core values.