Student Enrollment Coordinator

NOLA Public Schools•New Orleans, LA

3d•$45,400 - $72,110•Onsite

About The Position

The Student Enrollment Coordinator (SEC) coordinates enrollment placements for students and families enrolling in New Orleans public schools participating in the unified Early Childhood and K-12 enrollment systems. The position provides direct enrollment services, including admissions and readmissions; early childhood eligibility verification, placement, and waitlist management; and auxiliary student services such as work permits and community and student outreach. Coordinators rotate and travel between Family Resource Center locations. The SEC provides families with information and support for Early Childhood and K-12 enrollment, verifies eligibility documents for publicly funded early childhood seats, maintains accurate enrollment records, and provides interpretation or translation when appropriate. The role also helps ensure Family Resource Centers are welcoming and organized, follows district enrollment procedures and student privacy requirements, attends meetings and outreach activities, and escalates family or student concerns as needed.

Requirements

At least 48 college credit hours.
Three years of customer service experience.
Valid Louisiana driver's license without restrictions that preclude driving on the job; this is a continuous requirement.
Knowledge of services available in the local community.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Follow Family Resource Center protocols, provide customer service, and maintain accurate records of visitors.
Communicate enrollment information to families through oral, written, and digital channels, and follow expectations for calls, emails, cases, and enrollment systems.
Provide interpretation or translation services to families when appropriate.
Provide objective information about Early Childhood enrollment options, assist with applications, and support families with waitlists.
Determine eligibility for publicly funded early childhood seats by verifying income, residency, and other legal documents against applicable criteria.
Document Early Childhood applications and accounts, including family SNAP, verification, and communication statuses.
Verify assigned Early Childhood applications and documents according to team expectations and local, state, and federal verification categories.
Provide information and application support for citywide K-12 school choice, including mid-year and pre-year placements for families moving to the city.
Participate in occasional evening or weekend enrollment events and scheduled virtual or in-person outreach activities.
Escalate parent and student concerns to management or the Executive Director of Family Services, coordinating with district accountability offices and standards.
Keep Family Resource Centers welcoming, organized, and tidy.
Maintain student data in Salesforce and Avela in accordance with district standards and student privacy laws.
Implement district enrollment procedures and guidance concerning parent rights and responsibilities and specific student populations.
Perform additional student services as needed, including calls, text messages, community events, and work permit issuance.
Attend staff and other district meetings as necessary and perform other duties as required.
Rotate and travel between Family Resource Center locations.