Student Assistant (Late Night Library, Access Services Department)

University of South Florida•Saint Petersburg, FL

2d•Onsite

About The Position

The Student Assistant provides front desk coverage and library support for the Nelson Poynter Memorial Library at the University of South Florida St. Petersburg. The role supports the library’s teaching, research, and learning activities by assisting library patrons and staff with general library operations. The position reports to the USF St. Petersburg campus Library Manager, Library Operations, Access Services. The student assistant provides information to patrons in person and by telephone, helps users access library services and materials, and supports circulation and shelving tasks. The position may also involve helping staff with patron counts and other duties that support the campus library’s operations.

Requirements

High school diploma.
Enrollment in at least one credit hour at USF.
Ability to sit and stand for extended periods.
Ability to lift up to 25 pounds and push up to 50 pounds.

Nice To Haves

Experience providing excellent customer service, preferably in a library environment.
Experience with Microsoft Office products.
Ability to work independently after initial training.
Flexibility to adapt to new technologies, workflows, and emerging service models.

Responsibilities

Provide front desk information support and answer questions about the library and campus.
Help patrons search the online catalog, locate and check out materials, and access study room keys and accessories.
Sort and shelve library materials.
Reliably cover assigned desk shifts.
Provide excellent customer service to the USF community and library patrons, in person and by telephone.
Educate users about library services and policies when appropriate.
Refer users’ questions to the appropriate department or staff member.
Learn the Library of Congress and Dewey classification systems.
Reshelve books and keep them in order on the shelves.
Assist staff with patron counts and other general library duties as needed.
Perform other duties as assigned.