Library Assistant, Access Services

Weill Cornell Medical College•New York, NY

1d•$25 - $27

About The Position

Under general supervision, the Library Assistant, Access Services serves as a front-line representative, providing high-quality customer service and facilitating access to Library resources and staff expertise. The role supports patrons’ needs while promoting a welcoming, stimulating, and supportive environment. The position works at service desks and assists patrons in person and through email, chat, and telephone, including with reference, technology, and equipment questions. It also supports circulation, interlibrary services, room and computer-lab reservations, Library communications, and the upkeep and safe operation of Library spaces.

Requirements

High school diploma or GED.
Approximately 2–3 years of related work experience, including related Library experience and knowledge of computer systems.
Ability to demonstrate professionalism in appearance, presentation, and demeanor.
Ability to work independently and collaboratively with a diverse population of faculty, staff, students, colleagues, and affiliates.
Ability to learn new technology tools and skills.
Professional initiative and problem-solving skills.
Excellent analytical, interpersonal, time-management, and organizational skills.
Excellent written and verbal communication skills, including the ability to engage effectively in person and in virtual settings.

Nice To Haves

Notary License preferred.

Responsibilities

Provide direct support at service desks and respond to patron reference, technology, and equipment inquiries in person, by email, chat, and phone.
Direct patrons to the availability and location of Library materials using the computerized Library system and other online resources, and guide them in using electronic databases.
Assist patrons with the Library’s print and photocopy management system; maintain public computers and printers; troubleshoot basic hardware and software issues; and escalate complex problems as needed.
Use computerized Library systems to circulate and process materials and maintain a patron database, including processing renewals, holds, lost or overdue items, new books, and reserves, and generating reports.
Manage calendaring and reservation requests for computer labs and conference rooms, and liaise with departments to meet their technology and room needs.
Work with Information Technology Services (ITS) to provide and facilitate access to appropriate technology and hardware.
Update and maintain the Library’s presence on its website, social networking services, display screens, and other mediums.
Enforce Library policies concerning access, appropriate behavior, and appropriate use of computers and other resources on the premises.
Monitor electronic security and fire alarm systems, handle violations or false alarms, and coordinate evacuations as needed.
Perform interlibrary services and process borrowing and lending requests.
Perform notary services by appointment for the WCM and NYP communities.
Maintain a neat and orderly Library, including reshelving materials, collecting materials from study carrels and tables, straightening furniture, and cleaning monitors and whiteboards.
Open and/or close the Library as needed or assigned.