Library Technical Assistant - Access Services
About The Position
The Library Technical Assistant II – Access Services supports all aspects of Golden Library access services, including circulation, reserves, and interlibrary loan. The role processes interlibrary borrowing and lending requests; searches stacks; scans and delivers documents; trains and maintains schedules for access services student workers; assists with hold and overdue notices; maintains stacks; and supports library reserves services. The position reports to the Access Services Librarian. Work is performed during normal work hours. The position is sedentary in nature, but may require exerting up to 25 pounds of force occasionally and/or a consistent amount of force frequently or constantly to move objects. The employee must be able to push heavy book trucks and move and unpack boxes. Regular and predictable attendance is required. A pre-employment background check is required.
Requirements
- High school diploma or equivalent.
- Strong attention to detail, problem-solving and analytical skills, and ability to work with minimal direct supervision.
- Initiative and proven ability to learn new technologies and adapt to change.
- Excellent oral, written, and interpersonal communication skills.
- Ability to manage and prioritize tasks and perform effectively in a fast-paced environment with fluctuating workloads and frequent interruptions.
- Sound judgment and ability to analyze information and solve problems within the scope of the job responsibilities.
- Strong customer service skills and commitment to providing effective service in a diverse environment.
- Ability to initiate and maintain cooperative working relationships with coworkers, supervisors, managers, and other libraries.
- Ability to work harmoniously as a team player, thrive in a team-based environment, and foster teamwork among others.
- Proficiency with personal computers and standard office applications such as Microsoft Outlook, Word, Excel, Access, and PowerPoint or other productivity software, as well as the Web, web searching, and virtual/Webex meeting technologies.
- Knowledge of Library of Congress, Dewey Decimal, or SUDOCS classification systems, authority and subject heading systems, and bibliographic utilities.
- Knowledge of library access services procedures, database management, and technology use in a technical services library environment.
- Ability to push heavy book trucks and move and unpack boxes.
Nice To Haves
- Technical and customer service experience in a library.
- Experience working with access services, interlibrary loan, and/or document delivery in a library environment.
- Experience with ILLiad/Tipasa, OCLC, Docline, or other bibliographic and/or interlibrary loan management systems.
- Experience with OCLC WorldShare or another integrated library system.
Responsibilities
- Respond to requests for physical and electronic copies of library materials and scan documents for electronic delivery.
- Search for materials in an integrated library system and interpret bibliographic data and citations correctly.
- Identify and retrieve library materials, including electronic journals.
- Participate in hiring, training, and supervising access services student employees; assist with daily supervision, direction, and problem-solving.
- Communicate with other libraries by email and phone about bibliographic data, shipping, and problems with lending requests and materials.
- Communicate with ENMU researchers in person, by email, and by phone to explain interlibrary loan policies and procedures and resolve request problems.
- Assist with maintaining circulation desk schedules for student workers, monitor advance requests and schedule changes or gaps, coordinate adjustments, and help cover the service desk.
- Process community borrower library cards.
- Perform stack maintenance according to established procedures and guidelines.
- Assist with searches for missing, claimed returned, and claimed lost items.
- Monitor and administer hold and overdue notices, and check and process library materials.
- Maintain library reserves services.
- Troubleshoot or report system problems as needed.
- Gather data and create miscellaneous reports for the Access Services Librarian and other areas upon request.
- Contribute to Golden Library initiatives that further ENMU’s commitment to diversity and inclusion.
- Maintain regular and predictable attendance.
- Perform other related duties and participate in special projects as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
