Library Technical Assistant Supervisor - Woods Memorial Library

Pima County•Tucson, AZ

4d•$23 - $31•Onsite

About The Position

The Library Technical Assistant Supervisor works for the Pima County Public Library at Woods Memorial Library. The role supervises and trains staff, oversees circulation functions, provides direct customer service to patrons of all ages, and may be in charge of the building. The position requires knowledge of circulation procedures and strong customer service in a public library setting. Spanish-speaking skills are preferred. The position requires evening and weekend hours and the ability to report to and travel between assigned library locations during the workday within a reasonable timeframe. Work is constantly performed indoors, and rotating shifts, including weekends, may be required. The role supervises staff and circulation operations, helps maintain collections and databases, supports library programs and policies, and assists patrons in English and Spanish. Duties and assignments may vary according to departmental needs.

Requirements

Associate’s degree from an accredited college, technical, business, or vocational school in library technology or library science and one year of library circulation desk service experience; OR two years of experience providing high-volume customer service or library circulation desk services.
Strong knowledge of circulation procedures and excellent customer service in a public library setting.
Ability to report to and travel between assigned library locations during the workday within a reasonable timeframe.
Evening and weekend availability.
Ability to perform the stated physical and sensory functions, including frequent lifting, pushing, or pulling of objects weighing up to 50 pounds and occasional movement of equipment weighing up to 25 pounds.

Nice To Haves

At least one year of experience as a Library Technical Assistant.
At least two years of customer service experience.
Experience training staff and/or volunteers.
At least two years of experience with technology such as email, eBooks, Microsoft Office, personal electronic devices, library websites, and Google Forms or Docs.
Experience using an integrated library system such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, or Apollo.
Bilingual English/Spanish ability in speaking, reading, and writing.
Spanish-speaking skills.

Responsibilities

Supervises, mentors, assesses, and evaluates staff performance and makes recommendations concerning performance management plans, discipline, and termination.
Interviews, hires, and trains circulation staff; supervises and directs managing librarians and technical support staff.
Oversees circulation operations, including desk management, maintenance of physical collections and online databases, and recording financial transactions according to library policy.
Supervises library technical assistants, delegates time-sensitive assignments, monitors resource availability, and approves completed projects.
Develops, coordinates, and promotes multilingual, culturally relevant programs across County library branches and advocates for equitable access for Latino and Hispanic communities.
Provides in-person, telephone, and email service to patrons, including circulation transactions, overdue-book follow-up, collecting fines and fees, member registration, research assistance, and promotion of library programs and services.
Represents the division, unit, and service level at branch, department, management, and system-wide meetings, and contributes to library services, operations, and programs.
Attends, develops, and presents staff training on circulation systems, technology, programs, and resources.
Assists with developing, implementing, and evaluating department policies, projects, and procedures, and ensures staff understand and follow them.
Evaluates automated information-system applications, products, and programs; maintains and participates in database input and retrieval; and assists information-services staff with production difficulties.