Library Technical Assistant Supervisor - Woods Memorial Library

Pima County•Tucson, AZ

2d•Onsite

About The Position

Pima County Public Library is hiring a Library Technical Assistant Supervisor for Woods Memorial Library. This role supervises and trains staff, oversees circulation functions, provides direct customer service to patrons of all ages, and may be in charge of the building. The position requires a strong knowledge of circulation procedures and an understanding of excellent customer service in a public library setting. Spanish-speaking skills are preferred. Evening and weekend hours are required, and the employee must be able to report to and travel between assigned library locations during the workday within a reasonable timeframe. The supervisor oversees circulation operations, staff performance, hiring and training, library resources and transactions, and the delivery of customer services and programs. The role also supports library policies and technology systems, represents the service area at meetings, and provides staff training across County branches. Work assignments may vary according to departmental needs.

Requirements

Associate’s degree from an accredited college, technical, business, or vocational school in library technology or library science and one year of library circulation desk service experience; or two years of experience providing high-volume customer service or library circulation desk services.
Qualifying education and experience must be documented in the application’s Education and Work Experience sections; a resume cannot be substituted for the application.
Ability to report to and travel between assigned library locations during the workday within a reasonable timeframe.
Ability to work evening and weekend hours.
Some positions require a valid Arizona Class D driver license at the time of application or appointment.
Successful candidates must complete a post-offer, pre-employment background screening, including verification of work history, education, and criminal conviction history.

Nice To Haves

At least one year of experience as a Library Technical Assistant.
At least two years of customer service experience.
Experience training staff and/or volunteers.
At least two years of experience with technology such as email, eBooks, Microsoft Office Suite, personal electronic devices, library websites, and Google Forms or Docs.
Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, or Apollo.
Bilingual English/Spanish ability, including speaking, reading, and writing.
Spanish-speaking skills.

Responsibilities

Supervise, mentor, assess, and evaluate staff performance, and make recommendations regarding performance plans, discipline, and termination.
Interview, hire, and train circulation staff, and supervise and direct managing librarians and technical support staff.
Oversee circulation operations, including desk management, maintenance of physical collections and online databases, and accurate handling and recording of financial transactions according to library policy.
Supervise library technical assistants’ daily work, delegate time-sensitive assignments, monitor resource availability, and approve completed projects.
Develop, coordinate, and promote multilingual, culturally relevant programs across County library branches, and advocate for equitable access to library services and resources for Latino and Hispanic communities.
Provide in-person, telephone, and email assistance to English- and Spanish-speaking patrons, including circulation transactions, overdue-book follow-up, collection of fines and fees, library-member registration, research assistance, and promotion of library programs and services.
Represent the division, unit, and service level at branch, department, management, and system-wide meetings, and coordinate or provide input on library services, operations, and programs.
Attend, develop, and present staff training across County branches on circulation systems, technology, programs, and resources.
Assist with developing, implementing, evaluating, and interpreting department policies, projects, and procedures, and ensure staff understand and comply with them.
Evaluate automated information-system applications, products, and programs for library use; maintain and participate in database input and retrieval; and help information-services staff resolve production difficulties.