Access Services Evening Supervisor - Kent Library

Southeast Missouri State University•Cape Girardeau, MO

About The Position

The Access Services Evening Supervisor provides leadership in establishing and ensuring excellent service for student, faculty, staff, and community users of Kent Library. The supervisor is responsible for effective and efficient unit management and operations, including training, supervising, and evaluating unit staff. The role also oversees opening, staffing, and closing the building and supporting the safety and security of users and staff during regular and extended hours. Day-to-day work includes providing courteous user services, helping users find information and access lending and borrowing services, and organizing and maintaining the Library’s circulating collections. The position is a full-time, full-benefits, 10-month professional role working August through May, with June and July off. The stated schedule is Sunday, 1:00 p.m.–9:00 p.m., and Monday–Thursday, 2:00 p.m.–11:00 p.m.; hours differ during fall and spring breaks, winter intersession, and periods when classes are not in session. Access Services staff may be required to work during poor weather because Kent Library is an essential university service.

Requirements

Bachelor’s degree from an accredited college or university.
Minimum of two years of work experience in a library.
Experience providing user services.
Experience with employee training or supervision.
Effective interpersonal, verbal, and written communication skills.
Ability to organize work effectively and handle multiple tasks with frequent interruptions.
Demonstrated initiative, flexibility, and ability to work well both as a team member and independently.
Strong analytical and problem-solving skills, attention to detail, and a high level of accuracy.
Ability to lead or participate in project planning, implementation, and completion.
Proficiency using computers in a work setting and experience with Microsoft Word and Excel.
Basic understanding of resource sharing among libraries.
Demonstrated experience and understanding of customer service.

Nice To Haves

Public services experience.

Responsibilities

Train, supervise, and evaluate Library Assistant IIs and student employees.
Provide excellent, courteous, and friendly user services.
Ensure the safety and security of library users, resources, and spaces.
Facilitate user access to library services, resources, spaces, and resource sharing.
Provide nighttime reference and research assistance.
Lead and participate in special projects as requested.
Manage and maintain Kent Library’s circulating, periodicals, and reserve collections.
Participate in borrowing and lending resource-sharing activities.
Share responsibility for building and facilities coordination.
Create and maintain digital learning materials, such as library guides.
Serve on library and university committees.
Open, staff, and close the building.