Strategy and Operations Manager

Join Parachute•Houston, TX

About The Position

Parachute is seeking a Strategy and Operations Manager to drive operational excellence and quality compliance across multiple plasma donation facilities. The role serves as the primary point of contact between Center Leadership and corporate departments, helping facilitate communication and alignment. The manager oversees a portfolio of centers generating $15 million to $40 million in annual revenue and helps evolve processes and systems as the company grows. The position monitors facility adherence to quality policies and applicable regulations and industry standards, analyzes performance metrics, KPIs, and nonconformance events, and carries issues from diagnosis through resolution. It supports centers and corporate teams with audit preparation, inspections, and responses, including representing the company to regulatory agencies and inspectors. The role also advises on employee-related matters, develops center leadership, supports recruitment and training, and partners with corporate facilities to maintain safety, compliance, and cleanliness standards. Overnight travel is required up to 75% of the time, often without lengthy lead time.

Requirements

Experience working across multiple departments in a complex, matrixed organization.
Experience working in a regulated environment.
A data-led approach to decision-making and analysis.
Excellent critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, find solutions that prevent future issues, and resolve recurring deficiencies.
Strong organizational skills and attention to detail to manage multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Experience and success managing teams with varying competencies and supporting them in reaching progressively larger goals.
Ability to handle ambiguity and propose pragmatic solutions.
Ability to travel overnight up to 75% of the time, often without lengthy lead time.

Responsibilities

Oversee a portfolio of centers generating $15 million to $40 million in annual revenue.
Iterate and re-engineer processes and systems to meet the needs of the growing company.
Monitor and assess facility adherence to quality policies, regulations, and industry standards.
Analyze performance metrics, KPIs, and nonconformance events to identify center-level and corporate-level improvements, and take issues from diagnosis through solution.
Prepare centers for audits and assist center leadership and corporate departments with audit preparation, inspections, and audit-response actions.
Represent the company to regulatory agencies and inspectors.
Advise on employee-related issues, promote fairness and adherence to HR policies, and cultivate center leadership through development initiatives.
Partner with corporate facilities to ensure facilities meet safety, compliance, and cleanliness standards.
Assist with recruitment and training, and develop management talent through regular meetings, goal check-ins, development plans, on-site visits, and assessments.
Perform other job-related duties as assigned.