Strategy and Operations Manager

Join Parachute•Memphis, TN

About The Position

Parachute is a technology-enabled plasma donation company focused on providing a convenient, personable donation experience, particularly in smaller-population markets. The company has grown from 2 to more than 33 operations in approximately three years and is working toward scaling to 50 centers. The Strategy and Operations Manager drives operational excellence and quality compliance across a portfolio of centers generating $15 million to $40 million in annual revenue. The role is the primary point of contact between Center Leadership and Corporate departments, supporting communication and alignment. The manager continually improves processes and systems to support company growth, monitors compliance with quality policies and applicable regulations and standards, and uses performance metrics, KPIs, and nonconformance events to identify and resolve problems. The position helps centers prepare for audits and supports inspection and audit responses, including representing the company to regulatory agencies and inspectors. It also advises on employee-related issues, develops center leadership and management talent, supports recruitment and training, and partners with corporate facilities to maintain safe, compliant, and clean facilities. Overnight travel of up to 75% is required, potentially with limited advance notice.

Requirements

Experience working across multiple departments in a complex matrixed organization.
Experience working in a regulated environment.
Data-led approach, using numbers as a source of truth.
Excellent critical reasoning, decision-making, and problem-solving skills, including the ability to assess risks, find solutions, prevent future issues, and resolve recurring deficiencies.
Strong organizational skills and attention to detail to manage multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Experience and success managing teams with varying competencies and supporting them in achieving progressively larger goals.
Ability to work with ambiguity and propose pragmatic solutions.
Ability to travel overnight up to 75% of the time, potentially without lengthy lead time.

Responsibilities

Oversee a portfolio of centers generating $15 million to $40 million in annual revenue.
Serve as the primary point of contact between Center Leadership and Corporate departments to facilitate communication and alignment.
Continuously iterate and re-engineer processes and systems to meet the needs of company growth.
Monitor and assess facilities' adherence to quality policies, regulations, and industry standards.
Analyze performance metrics, KPIs, and nonconformance events to identify opportunities for center-level or corporate-level improvement; diagnose issues and develop solutions.
Prepare centers for audits and assist Center Leadership Teams and corporate departments with audit preparation, inspections, and audit responses.
Represent the company to regulatory agencies and inspectors.
Guide and advise on employee-related issues, promote fairness and adherence to HR policies, and develop center leadership.
Partner with corporate facilities to ensure facility maintenance meets safety, compliance, and cleanliness standards.
Assist with recruitment and training, and develop management talent through regular meetings, goal check-ins, development plans, on-site visits, and assessments.
Perform other job-related duties as assigned.