Strategy and Operations Manager

Join Parachute•Indianapolis, IN

About The Position

Parachute is a technology-enabled plasma donation company focused on making plasma donation easier and more convenient through a personalized, app-based experience. The company has grown from 2 to more than 33 operations in approximately three years and is working to scale to 50 centers. The Strategy and Operations Manager drives operational excellence and quality compliance across a portfolio of centers generating $15 million to $40 million in annual revenue. The role serves as the primary connection between center leadership and corporate departments, supporting communication and alignment. It continuously improves processes and systems as the company grows, monitors regulatory and industry compliance, analyzes performance data and nonconformance events, and takes issues from diagnosis through resolution. The manager prepares centers for audits and supports audit responses, including representing the company to regulatory agencies and inspectors. The role also advises on employee matters, develops center leadership and management talent, supports recruitment and training, and partners with corporate facilities to maintain safe, compliant, and clean facilities. Overnight travel is required up to 75% of the time, often without lengthy advance notice.

Requirements

Experience working across multiple departments in a complex, matrixed organization.
Experience working in a regulated environment.
Data-led approach, using numbers as a source of truth.
Excellent critical reasoning, decision-making, and problem-solving skills, including the ability to assess risks, find solutions, prevent future issues, and resolve recurring deficiencies.
Strong organizational skills and attention to detail to manage multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Experience and success managing teams with varying competencies and helping them achieve progressively larger goals.
Ability to work with ambiguity and propose pragmatic solutions.
Ability to travel overnight up to 75% of the time, sometimes without lengthy lead time.

Responsibilities

Oversee a portfolio of centers generating $15 million to $40 million in annual revenue.
Serve as the primary point of contact between center leadership and corporate departments, facilitating communication and alignment.
Iterate and re-engineer processes and systems to support the company's growth.
Monitor and assess facilities' adherence to quality policies and applicable regulations and industry standards.
Analyze performance metrics, KPIs, and nonconformance events to identify center-level and corporate-level improvement opportunities, and take issues from diagnosis through solution.
Prepare centers for audits and assist center leadership and corporate departments with audit preparation, inspections, and audit response actions.
Represent the company to regulatory agencies and inspectors.
Advise on employee-related issues, promote fairness and adherence to HR policies, and develop center leadership.
Partner with corporate facilities to ensure facility maintenance meets safety, compliance, and cleanliness standards.
Assist with recruitment and training, and develop management talent through regular meetings, goal check-ins, development plans, on-site visits, and assessments.
Perform other job-related duties as assigned.