Strategy and Operations Manager

Join Parachute•Cincinnati, OH

About The Position

Parachute is seeking a Strategy and Operations Manager to drive operational excellence and ensure quality compliance across multiple facilities. The role serves as the primary point of contact between Center Leadership and Corporate departments, facilitating communication and alignment. The manager oversees a portfolio of centers generating $15 million to $40 million in annual revenue and helps evolve processes and systems as the company scales. The position includes monitoring quality-policy adherence, analyzing performance and nonconformance data, preparing centers for audits, supporting regulatory inspections and responses, advising on employee-related matters, maintaining facility standards, and developing management talent. Overnight travel of up to 75% is required, sometimes with limited advance notice.

Requirements

Experience working in a regulated environment.
Ability to work across multiple departments in a complex, matrixed organization.
Data-led approach to evaluating business performance.
Excellent critical reasoning, decision-making, and problem-solving skills, including assessing risks and resolving recurring deficiencies.
Strong organizational skills and attention to detail, with ability to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Experience and success managing teams with varying competencies and supporting them in achieving progressively larger goals.
Comfort with ambiguity and ability to propose pragmatic solutions.
Ability to travel overnight up to 75% of the time, sometimes without lengthy lead time.

Responsibilities

Oversee a portfolio of centers generating $15 million to $40 million in annual revenue.
Continuously iterate and re-engineer processes and systems to support company growth.
Monitor facilities’ adherence to quality policies and applicable regulations and industry standards.
Analyze performance metrics, KPIs, and nonconformance events to identify center-level and corporate-level improvement opportunities; diagnose issues and develop solutions.
Prepare centers for audits and assist Center Leadership and corporate departments with audit preparation, inspections, and audit responses, representing the company to regulatory agencies and inspectors.
Guide and advise on employee-related issues, promoting fairness and adherence to HR policies while developing center leadership.
Partner with corporate facilities to ensure facilities meet safety, compliance, and cleanliness standards.
Assist with recruiting and training, and develop management talent through regular meetings, goal check-ins, development plans, on-site visits, and assessments.
Perform other job-related duties as assigned.