Strategy and Operations Manager

Join Parachute•Columbus, OH

About The Position

Parachute is a technology-enabled plasma donation company focused on making donation easier and friendlier through a convenient, personalized experience. The company is expanding its operations and is seeking a Strategy and Operations Manager to drive operational excellence and quality compliance across multiple facilities. The role serves as the primary point of contact between Center Leadership and corporate departments, supporting communication and alignment. The manager oversees a portfolio of centers generating $15 million to $40 million in annual revenue. The position requires continuously improving processes and systems to support company growth, monitoring compliance with quality policies and applicable regulations, and using performance data to identify and resolve operational issues. The manager also supports audit preparation and responses, employee relations and leadership development, facility standards, and recruitment and training.

Requirements

Experience working with multiple departments in a complex, matrixed organization.
Experience working in a regulated environment.
Strong data analysis orientation and use of data to inform decisions.
Excellent critical reasoning, decision-making, and problem-solving skills, including the ability to assess risks, prevent future issues, and resolve recurring deficiencies.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Experience and success managing teams with varying competencies and supporting them in reaching progressively larger goals.
Ability to work with ambiguity and propose pragmatic solutions.
Ability to travel overnight up to 75% of the time, sometimes with limited lead time.

Responsibilities

Oversee a portfolio of centers generating $15 million to $40 million in annual revenue.
Serve as the primary point of contact between Center Leadership and corporate departments to facilitate communication and alignment.
Iterate and re-engineer existing processes and systems to meet the needs of a growing organization.
Monitor facilities' adherence to quality policies and ensure compliance with relevant regulations and industry standards.
Analyze performance metrics, KPIs, and nonconformance events to identify center-level and corporate-level improvement opportunities, and take issues from diagnosis through resolution.
Prepare centers for audits and assist Center Leadership Teams and corporate departments with audit preparation, inspections, and audit responses.
Represent the company to regulatory agencies and inspectors.
Guide and advise on employee-related issues, promote fairness and adherence to HR policies, and cultivate center leadership through development initiatives.
Partner with corporate facilities to ensure facility maintenance meets safety, compliance, and cleanliness standards.
Assist with recruitment and training, and develop management talent through regular meetings, goal check-ins, development plans, on-site visits, and assessments.
Perform other job-related duties as assigned.