Strategy and Operations Manager

Join Parachute•New Orleans, LA

About The Position

The Strategy and Operations Manager drives operational excellence and quality compliance across a portfolio of plasma donation centers generating $15 million–$40 million in annual revenue. This role serves as the primary connection between center leadership and corporate departments, supporting effective communication and alignment. The manager continuously improves processes and systems as the organization grows, monitors regulatory and quality compliance, and uses performance metrics and nonconformance data to identify and resolve operational issues. The position also supports audit and inspection preparation and response, represents the company to regulatory agencies and inspectors, and advises on employee-related matters in accordance with HR policies. In partnership with corporate facilities, the manager ensures centers meet safety, compliance, and cleanliness standards. The role includes assisting with recruitment and developing center management talent through regular meetings, goal check-ins, development plans, and on-site visits and assessments. Overnight travel is required up to 75% of the time, often without lengthy lead time.

Requirements

Experience working in a regulated environment.
Ability to work across multiple departments in a complex, matrixed organization.
Data-led approach to analysis and decision-making.
Excellent critical reasoning, decision-making, and problem-solving skills, including assessing risks, preventing future issues, and resolving recurring deficiencies.
Strong organizational skills and attention to detail, including the ability to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Experience and success managing teams with varying competencies and supporting them in achieving progressively larger goals.
Comfort with ambiguity and the ability to propose pragmatic solutions.
Ability to travel overnight up to 75% of the time, often without lengthy lead time.

Responsibilities

Oversee a portfolio of centers generating $15 million–$40 million in annual revenue.
Continuously iterate and re-engineer processes and systems to support company growth.
Monitor and assess adherence to quality policies and applicable regulations and industry standards.
Analyze performance metrics, KPIs, and nonconformance events to identify center-level and corporate-level improvements, and take issues from diagnosis through resolution.
Prepare centers for audits and assist center leadership and corporate departments with audit preparation, inspections, and audit responses.
Represent the company to regulatory agencies and inspectors.
Guide and advise on employee-related issues, promote fairness and adherence to HR policies, and develop center leadership.
Partner with corporate facilities to ensure facility maintenance meets safety, compliance, and cleanliness standards.
Assist with recruitment and develop management talent through regular meetings, goal check-ins, development plans, and on-site visits and assessments.
Perform other job-related duties as assigned.