Strategy and Operations Manager

Join Parachute•Louisville, KY

About The Position

Parachute is a technology-enabled plasma donation company focused on making plasma donation easier and friendlier through a convenient, personalized experience. The company is expanding its operations and seeks team members to support its growth. The Strategy and Operations Manager drives operational excellence and quality compliance across multiple facilities. The role serves as the primary point of contact between Center Leadership and corporate departments, supporting communication and alignment. It oversees centers generating $15 million to $40 million in annual revenue and continually improves processes and systems as the organization grows. The manager assesses compliance with quality policies, analyzes performance metrics and nonconformance events, prepares centers for audits, and supports audit and inspection responses. The role also advises on employee-related issues, develops center leadership, partners with corporate facilities to maintain safe and compliant facilities, and assists with recruitment and management talent development. Overnight travel may be required up to 75% of the time, sometimes with limited notice.

Requirements

Experience working with multiple departments in a complex matrixed organization.
Experience working in a regulated environment.
Data-led approach to decision-making and using numbers as a source of truth.
Strong critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, assess risks, find solutions that prevent future issues, and resolve recurring deficiencies.
Strong organizational skills and attention to detail, with the ability to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Experience and success managing teams with varying competencies and supporting them to reach progressively larger goals.
Ability to work with ambiguity and propose pragmatic solutions.
Ability to travel overnight up to 75% of the time, sometimes without lengthy advance notice.

Responsibilities

Oversee a portfolio of centers that generate $15 million to $40 million in annual revenue.
Iterate on and re-engineer existing processes and systems to meet the needs of the growing organization.
Monitor and assess adherence to quality policies and compliance with relevant regulations and industry standards.
Analyze performance metrics, KPIs, and nonconformance events to identify opportunities for center-level and corporate-level improvement, and take issues from diagnosis through solution.
Prepare centers for audits and assist Center Leadership Teams and corporate departments with audit preparation, inspections, and audit response actions; represent the company to regulatory agencies and inspectors.
Guide and advise on employee-related issues, promote fairness and adherence to HR policies, and cultivate center leadership through development initiatives.
Partner with corporate facilities to ensure facility maintenance meets safety, compliance, and cleanliness standards.
Assist with recruitment and train and develop management talent through regular meetings, goal check-ins, development plans, on-site visits, and assessments.
Perform other job-related duties as assigned.