Strategy and Operations Manager

Join Parachute•Little Rock, AR

About The Position

Parachute is seeking a Strategy and Operations Manager to drive operational excellence and quality compliance across a portfolio of plasma donation facilities. The role serves as the primary point of contact between Center Leadership and Corporate departments, helping ensure clear communication and alignment. The manager oversees centers generating $15 million to $40 million in annual revenue and supports the company’s continued growth. The position focuses on continuously improving processes and systems, monitoring compliance with quality policies and applicable regulations, and analyzing performance metrics, KPIs, and nonconformance events to identify and resolve improvement opportunities. The manager also prepares centers for audits, supports inspection and audit responses, and represents the company to regulatory agencies and inspectors. Additional responsibilities include advising on employee-related issues, developing center leadership and management talent, supporting recruitment and training, and partnering with corporate facilities to maintain safe, compliant, and clean facilities. Overnight travel is required up to 75% of the time, often without lengthy lead time.

Requirements

Experience working in a regulated environment.
Ability to work with multiple departments in a complex, matrixed organization.
Data-led approach and ability to use numbers as a source of truth.
Excellent critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, assess risks, prevent future issues, and resolve recurring deficiencies.
Strong organizational skills and attention to detail to manage multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Experience and success managing teams with varying competencies and supporting them to achieve progressively larger goals.
Comfort dealing with ambiguity and proposing pragmatic solutions.
Ability to travel overnight up to 75% of the time, often without lengthy lead time.

Responsibilities

Oversee a portfolio of centers generating $15 million to $40 million in annual revenue.
Continuously iterate and re-engineer existing processes and systems to support the company’s growth.
Monitor and assess adherence to quality policies and ensure facilities comply with relevant regulations and industry standards.
Analyze performance metrics, KPIs, and nonconformance events to identify center-level or corporate-level improvements, and take issues from diagnosis through solution.
Prepare centers for audits and assist Center Leadership Teams and corporate departments with audit preparation, inspections, and audit response actions.
Represent the company to regulatory agencies and inspectors.
Guide and advise on employee-related issues, promote fairness and adherence to HR policies, and cultivate center leadership through strategic development initiatives.
Partner with corporate facilities to ensure facility maintenance meets safety, compliance, and cleanliness standards.
Assist with recruitment and training, and develop management talent through regular meetings, goal check-ins, development plans, on-site visits, and assessments.
Perform other job-related duties as assigned.