Strategic Account Manager, Partnerships
About The Position
Remitly is hiring a Strategic Account Manager to own and grow important business partner relationships after agreements are signed. The role combines commercial strategy, relationship management, product, and operations, and is responsible for turning partnerships into successful, growing businesses by driving implementation, live payment volume, revenue growth, retention, and expansion. The Strategic Account Manager serves as a strategic advisor to partners, learning their business objectives, payment flows, customer needs, and expansion plans, then identifying ways to apply additional Remitly capabilities, corridors, use cases, and volume. The role owns partner relationships from implementation through ongoing growth and works closely with internal teams to deliver partner outcomes. Remitly describes its Connected Work Culture as supporting in-person collaboration. Corporate team members are expected to work in the office at least 50% of the time monthly, typically three days per week; managers may set higher expectations for their teams.
Requirements
- 5–10+ years of experience in strategic account management, partnerships, business development, payments, fintech, or financial services.
- Demonstrated success managing complex enterprise relationships and growing strategic accounts.
- Strong understanding of payments, financial infrastructure, fintech, or related technology.
- Experience working with stakeholders across Product, Operations, Compliance, Legal, Finance, and Engineering.
- Commercial mindset and demonstrated ability to identify and execute expansion opportunities.
- Strong project and program management skills, including the ability to drive complex implementations through ambiguity and organizational dependencies.
- Ability to understand payment flows and translate technical, operational, and regulatory considerations into practical partner solutions.
- Exceptional relationship-building and executive communication skills.
- Highly organized, proactive, and comfortable managing multiple strategic relationships simultaneously.
- Strong analytical skills and ability to use data to identify opportunities, risks, and performance trends.
- Customer-backwards mindset and a strong bias toward execution and measurable outcomes.
Nice To Haves
- Existing relationships with marketplaces, gig/workforce platforms, fintechs, banks, wallets, or remittance/payment companies.
- Experience with cross-border payments or mass payments.
- Experience managing API-based or embedded financial services partnerships.
- Experience managing global or multi-market enterprise accounts.
- Experience with commercial negotiations, pricing, or partnership economics.
- Experience taking a new financial product from implementation through scale.
Responsibilities
- Own a portfolio of strategic Remitly partners from implementation through ongoing growth and expansion.
- Serve as the primary commercial relationship owner for assigned partners.
- Build relationships with senior stakeholders across payments, product, finance, treasury, operations, and executive leadership.
- Lead partner onboarding and implementation with Product, Operations, Engineering, Compliance, Legal, and other internal teams.
- Establish joint business plans, including launch objectives, volume targets, geographic expansion, and new use cases.
- Drive partners from signed agreements to live payment volume and measurable commercial outcomes.
- Identify opportunities to expand relationships across corridors, payment methods, geographies, use cases, and Remitly capabilities.
- Develop account strategies to maximize partner lifetime value and Remitly revenue.
- Monitor partner performance, payment volumes, revenue, operational health, and key business metrics.
- Identify risks to partner growth or retention and develop proactive mitigation plans.
- Lead regular business reviews and executive-level partner meetings.
- Coordinate cross-functional resolution of partner issues and ensure clear ownership and follow-through.
- Gather partner feedback and market intelligence and turn them into actionable recommendations for Product and the GM.
- Partner with Business Development on expansion opportunities and referrals within existing partner ecosystems.
- Identify opportunities for case studies, references, joint marketing, and other activities that strengthen Remitly's market position.
- Maintain accurate account plans, forecasts, expansion-opportunity pipelines, and partner health metrics.
Benefits
- Flexible paid time off.
- Health, dental, and vision benefits.
- 401(k) plan with company matching.
- Paid parental, medical, military, and family care leave.
- Mental health and family-forming benefits.
- Employee Stock Purchase Plan (ESPP).
- Continuing education benefits.
- Equity as part of total compensation for U.S. employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
