Strategic Account Manager, Remitly Partnerships

Remitly•Seattle, WA

7d•Hybrid

About The Position

Remitly is hiring a Strategic Account Manager to own and grow important business partner relationships after agreements are signed. The role combines commercial strategy, relationship management, product, and operations, with responsibility for moving partnerships from implementation to live payment volume, revenue growth, retention, and expansion. The manager acts as a strategic advisor, learning partners’ business objectives, payment flows, customer needs, and expansion plans and identifying ways to apply additional Remitly capabilities, corridors, use cases, and volume. The position manages partner onboarding and implementation with cross-functional teams, establishes joint business plans, monitors commercial and operational performance, and develops strategies to maximize partner value and Remitly revenue. It also involves executive-level relationship management, resolving issues with clear ownership, sharing partner and market insights internally, and maintaining account plans, forecasts, expansion pipelines, and partner health metrics. The role is intended for someone who enjoys commercial accountability and actively drives growth, measurable outcomes, and implementation details rather than only maintaining relationships or handing issues off to other teams. Remitly’s corporate Connected Work Culture expects in-office collaboration at least 50% of the time monthly, typically three days per week. The starting U.S. base salary range is $144,000–$180,000; equity is part of total compensation, and recruiters can provide details about medical and other financial benefits.

Requirements

5–10+ years of experience in strategic account management, partnerships, business development, payments, fintech, or financial services.
Demonstrated success managing complex enterprise relationships and growing strategic accounts.
Strong understanding of payments, financial infrastructure, fintech, or related technology.
Experience working with stakeholders across Product, Operations, Compliance, Legal, Finance, and Engineering.
Commercial mindset and demonstrated ability to identify and execute expansion opportunities.
Strong project and program management skills, including ability to drive complex implementations through ambiguity and organizational dependencies.
Ability to understand payment flows and translate technical, operational, and regulatory considerations into practical partner solutions.
Exceptional relationship-building and executive communication skills.
Highly organized and proactive, with the ability to manage multiple strategic relationships simultaneously.
Strong analytical skills and ability to use data to identify opportunities, risks, and performance trends.
Customer-backwards mindset and a strong bias toward execution and measurable outcomes.

Nice To Haves

Existing relationships with marketplaces, gig/workforce platforms, fintechs, banks, wallets, or remittance/payment companies.
Experience with cross-border payments or mass payments.
Experience managing API-based or embedded financial services partnerships.
Experience managing global or multi-market enterprise accounts.
Experience with commercial negotiations, pricing, or partnership economics.
Experience taking a new financial product from implementation through scale.

Responsibilities

Own a portfolio of strategic Remitly partners from implementation through ongoing growth and expansion.
Serve as the primary commercial relationship owner for assigned partners.
Build relationships with senior stakeholders across payments, product, finance, treasury, operations, and executive leadership.
Lead partner onboarding and implementation with Product, Operations, Engineering, Compliance, Legal, and other internal teams.
Establish joint business plans covering launch objectives, volume targets, geographic expansion, and new use cases.
Drive partners from signed agreements to live payment volume and measurable commercial outcomes.
Identify opportunities to expand relationships across corridors, payment methods, geographies, use cases, and Remitly capabilities.
Develop account strategies that maximize partner lifetime value and Remitly revenue.
Monitor partner performance, payment volumes, revenue, operational health, and key business metrics.
Identify risks to partner growth or retention and develop proactive mitigation plans.
Lead regular business reviews and executive-level partner meetings.
Coordinate cross-functional resolution of partner issues and ensure clear ownership and follow-through.
Gather partner feedback and market intelligence and translate it into actionable recommendations for Product and the GM.
Partner with Business Development on expansion opportunities and referrals within existing partner ecosystems.
Identify opportunities for case studies, references, joint marketing, and other activities that strengthen Remitly’s market position.
Maintain accurate account plans, forecasts, expansion opportunity pipelines, and partner health metrics.