Strategic Account Manager, Partnerships

Remitly•Seattle, WA

7d•$144,000 - $180,000•Hybrid

About The Position

Remitly is hiring a Strategic Account Manager to own and grow important business partner relationships after agreements are signed. The role combines commercial strategy, relationship management, product, and operations, with accountability for implementation, live payment volume, revenue growth, retention, and expansion. The Strategic Account Manager serves as a strategic advisor to partners, learning their business objectives, payment flows, customer needs, and expansion plans. The role translates those needs into opportunities to use additional Remitly capabilities, corridors, use cases, and payment volume. It works closely with internal teams and partner stakeholders to turn signed partnerships into successful, growing businesses.

Requirements

5–10+ years of experience in strategic account management, partnerships, business development, payments, fintech, or financial services.
Demonstrated success managing complex enterprise relationships and growing strategic accounts.
Strong understanding of payments, financial infrastructure, fintech, or related technology.
Experience working with stakeholders across Product, Operations, Compliance, Legal, Finance, and Engineering.
Commercial mindset and demonstrated ability to identify and execute expansion opportunities.
Strong project and program management skills, including the ability to drive complex implementations through ambiguity and organizational dependencies.
Ability to understand payment flows and translate technical, operational, and regulatory considerations into practical partner solutions.
Exceptional relationship-building and executive communication skills.
Highly organized, proactive, and comfortable managing multiple strategic relationships simultaneously.
Strong analytical skills and ability to use data to identify opportunities, risks, and performance trends.
Customer-backwards mindset with a strong bias toward execution and measurable outcomes.

Nice To Haves

Existing relationships with marketplaces, gig/workforce platforms, fintechs, banks, wallets, or remittance/payment companies.
Experience with cross-border payments or mass payments.
Experience managing API-based or embedded financial services partnerships.
Experience managing global or multi-market enterprise accounts.
Experience with commercial negotiations, pricing, or partnership economics.
Experience taking a new financial product from implementation through scale.

Responsibilities

Own a portfolio of strategic Remitly partners from implementation through ongoing growth and expansion.
Serve as the primary commercial relationship owner for assigned partners.
Build relationships with senior stakeholders in payments, product, finance, treasury, operations, and executive leadership.
Lead partner onboarding and implementation with Product, Operations, Engineering, Compliance, Legal, and other internal teams.
Establish joint business plans, including launch objectives, volume targets, geographic expansion, and new use cases.
Drive partners from signed agreements to live payment volume and measurable commercial outcomes.
Identify opportunities to expand relationships across corridors, payment methods, geographies, use cases, and Remitly capabilities.
Develop account strategies to maximize partner lifetime value and Remitly revenue.
Monitor partner performance, payment volumes, revenue, operational health, and key business metrics.
Identify risks to partner growth or retention and develop proactive mitigation plans.
Lead regular business reviews and executive-level partner meetings.
Coordinate cross-functional resolution of partner issues and ensure clear ownership and follow-through.
Gather partner feedback and market intelligence and translate it into actionable recommendations for Product and the GM.
Partner with Business Development on expansion opportunities and referrals within existing partner ecosystems.
Identify case study, reference, joint marketing, and other opportunities that strengthen Remitly's market position.
Maintain accurate account plans, forecasts, expansion opportunity pipelines, and partner health metrics.