Strategic Account Executive: Strän Promotional Solutions

Stran Promotional Solutions • Quincy, MA

4d

About The Position

Strän Promotional Solutions is hiring a Strategic Account Executive to lead client relationships, grow an established portfolio, and create new business opportunities. The role owns commercial strategy for assigned and self-generated accounts, with responsibility for retention, year-over-year growth, revenue, gross profit, and long-term client value. The position combines hands-on sales and account leadership: understanding clients’ businesses, identifying opportunities across departments and stakeholders, and developing promotional product, branded merchandise, fulfillment, and online company-store solutions. The successful candidate will build and retain a multimillion-dollar portfolio, develop six-figure client relationships, meet or exceed sales goals, and grow into a trusted leader and mentor within Sales.

The position is flexible for local candidates to work from Strän’s Quincy, Massachusetts headquarters or for candidates who are not local to work remotely/telecommute. The Strategic Account Executive works with clients and cross-functional teams to develop account strategies, prospect for new business, coordinate delivery, manage performance, and maintain a consistent client experience.

Requirements

• Bachelor’s degree.
• At least two years of promotional products industry sales experience.
• Demonstrated experience generating new client opportunities, converting leads, and developing a portfolio of accounts.
• Strong client management, negotiation, relationship-building, and interpersonal skills.
• Understanding of organizational decision-making and how businesses across industries operate and go to market.
• Knowledge of how promotional products support business and marketing objectives.
• Experience with budgeting, forecasting, revenue, gross profit, and top- and bottom-line performance analysis.
• Ability to use data, reporting, and account analysis to develop performance assumptions and actions.
• Understanding of logistics, warehousing, fulfillment, and online company-store management.
• Advanced Microsoft Office skills and ability to become proficient in Strän’s technology solutions.
• Experience using a CRM and discipline in maintaining accurate, timely documentation.
• Excellent written and verbal communication, organization, prioritization, and time-management skills.
• Ability to manage multiple projects, solve problems, maintain attention to detail, and perform effectively in a fast-paced environment.

Nice To Haves

• Interest and potential to lead, mentor, and motivate others as professional experience grows.

Responsibilities

• Own and lead relationships for assigned and self-generated client accounts, building credibility with contacts, decision-makers, and stakeholders.
• Develop account growth, penetration, and retention strategies to increase year-over-year revenue and gross profit.
• Map client organizations, reach new departments and contacts, identify recurring and event-driven opportunities, and pursue each account’s full spending potential.
• Prospect for and qualify new business, convert leads, and add clients to the portfolio using research and enrichment tools, including LinkedIn and other social channels.
• Develop sales and marketing plans and identify opportunities in promotional products, branded merchandise, fulfillment, and online company stores.
• Lead recurring client meetings and business reviews, maintain direct professional communication, and travel to client locations or events when appropriate.
• Partner with Strategic Account Managers and Shared Services teams to coordinate presales support, onboarding, deliverables, and client execution.
• Monitor sales reports, account analysis, and business metrics, including booked and billed sales, gross profit, work in process, and other KPIs; adjust plans to meet goals.
• Lead weekly client and internal meetings to align priorities, responsibilities, timelines, and deliverables.
• Oversee work in process and respond to stalled orders, missing information, and issues requiring escalation.
• Plan for client events, large orders, annual merchandise roadshows, and other high-value initiatives.
• Coordinate product presentations and presales support while prioritizing account growth and client relationships.
• Work with the Company Store Program Team to identify, launch, and support online store opportunities.
• Collaborate with Sales Leadership, New Business Development, Operations, IT, Marketing, Creative Services, Finance, and other teams to acquire, onboard, and grow clients.
• Manage escalations through documentation, root-cause analysis, corrective action, and timely client communication.
• Ensure orders and instructions are accurate, complete, and clearly communicated to internal teams, suppliers, and clients.
• Follow client contracts, brand guidelines, company policies and procedures, systems, and CRM documentation requirements.
• Support client and industry events, trade shows, and supplier meetings as needed, and maintain current knowledge of product, industry, and retail merchandise trends.
• Work with Finance and clients to help resolve aging account balances and support account health.
• Identify operational bottlenecks, share effective practices, and contribute to continuous improvement across Sales and Shared Services.
• Participate in company training, meetings, and professional development, and perform other responsibilities assigned by Sales Leadership.

Benefits

• Supportive, high-performance environment with opportunities for career growth.
• Professional development is encouraged.
• Flexible work arrangement: local candidates may work at the Quincy, Massachusetts headquarters; nonlocal candidates may work remotely/telecommute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level