Account Managers - Strategic Account Executive - SaaS Solutions
About The Position
ACV is a technology company that has transformed how dealers buy and sell cars online through a digital marketplace and data-driven solutions for sourcing, selling, and managing used vehicles. The Strategic Account Executive is responsible for retaining major auto groups in the Central Region by building relationships, training and coaching users, sharing best practices, and consulting with senior management to help customers achieve more profitable sales. The role builds trust with dealership decision makers, acts as a business partner, and helps retain customer business. It is suited to experienced, high-energy professionals who enjoy advising on operational strategies and motivating people to improve performance. The position includes account planning and in-store, video, and phone engagement; launching ACV products at newly sold stores; monitoring customer usage and value realization; identifying needs and opportunities for sales teams; renewing customer contracts; and planning strategic quarterly campaigns. The Strategic Account Executive also records activity in Salesforce, responds to occasional data-feed or application issues, and conducts business reviews with decision makers. Other duties may be assigned.
Requirements
- Mid-level understanding of inventory management practices and operations for new and used vehicles.
- Experience appropriate to an experienced professional; no specific number of years is stated.
- Ability to build relationships and trust with dealership decision makers.
- Ability to train, coach, and motivate users and advise on operational strategies.
- Ability to learn ACV products and help customers apply them effectively.
- Ability to manage account schedules and conduct in-store visits, Zoom meetings, and phone calls.
Responsibilities
- Retain major auto groups in the Central Region through relationship building, training, best-practice sharing, coaching, and consultation with senior management.
- Build trust and rapport with dealership decision makers and serve as a business partner to retain their business.
- Develop expertise in ACV products and schedule account visits, Zoom meetings, and phone calls.
- Coordinate and execute product launches at newly sold stores.
- Monitor customer usage and performance to ensure customers use the tools effectively and realize their value and benefits.
- Discover customer needs and opportunities and prepare the way for sales teams to conduct upgrades and upsells.
- Renew customer contracts before they terminate.
- Plan and execute quarterly campaigns around market trends and product or feature rollouts.
- Record completed actions and follow-up meetings with dealer personnel in Salesforce.com.
- Respond to occasional data-feed or application issues, reassure users, and work toward solutions.
- Conduct professional business reviews with decision makers to integrate ACV software into dealership operations.
- Perform other duties as assigned.
Benefits
- Multiple medical plans, including a high-deductible, low-cost health plan.
- Company-sponsored short-term disability, long-term disability, and life insurance.
- Optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness insurance.
- Uncapped vacation days, paid sick leave, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other paid leave as required by law.
- Employee Stock Purchase Program and additional opportunities to earn company stock.
- Company 401(k) retirement plan.
- Learning and development opportunities.
- Additional compensation under the company's incentive compensation plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
