About The Position
The Strategic Account Executive is responsible for retaining major automotive groups in the Central Region and building trusted relationships with dealership decision makers. The role partners with dealerships to improve operational strategies, train and coach users, share best practices, and help senior management achieve more profitable sales at a faster rate. The position requires developing expertise in the company’s SaaS products and automotive inventory management practices, while helping customers use the tools effectively and realize their value. The Strategic Account Executive schedules and conducts in-store visits, Zoom meetings, and phone calls; coordinates product launches at newly sold stores; monitors customer performance and product use; identifies needs and opportunities for the sales team; and renews customers before contracts expire. The role also plans quarterly campaigns, documents actions and follow-ups in Salesforce.com, responds to occasional data-feed or application issues, and leads business reviews with dealership decision makers. Other duties may be assigned.
Requirements
- Mid-level understanding of inventory management practices and operations for new and used vehicles.
- Ability to develop in-depth familiarity with the company’s products.
- Ability to build trust and rapport with dealership decision makers.
- Ability to advise on operational strategies, motivate people, and coach users.
- Ability to schedule and manage account visits, meetings, and communications.
- Ability to monitor customer product use and performance and help resolve user issues.
Nice To Haves
- High energy and experience advising on operational strategies and motivating people to improve performance.
Responsibilities
- Retain major automotive groups in the Central Region.
- Build rapport and trusted business-partner relationships with dealership decision makers.
- Train and coach users, infuse best practices, and consult with senior management on operational strategies.
- Develop expertise in the company’s products and in new- and used-vehicle inventory management practices.
- Schedule and conduct in-store visits, Zoom meetings, and phone calls with accounts.
- Coordinate and execute product launches for newly sold stores.
- Monitor customer performance and product use to ensure customers are using the tools correctly and realizing value.
- Discover customer needs and opportunities and prepare the sales team for upgrade and upsell discussions.
- Renew customers before their contracts terminate.
- Plan and execute quarterly campaigns addressing market trends or product and feature rollouts.
- Record completed actions and follow-up meetings with dealership personnel in Salesforce.com.
- Respond to occasional data-feed or application issues and work with users toward a solution.
- Conduct professional business reviews with decision makers to integrate the software into dealership operations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
