Store Team Leader - 116th & Allisonville

Goodwill of Central & Southern Indiana•Fishers, IN

About The Position

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals in the annual operating plan. The role involves making judgments concerning customers, team members, operational issues, business planning, priority setting, company-policy compliance, and other areas of the business. The Team Leader coaches and trains hourly employees, participates in hourly associate recruitment as needed, and seeks professional development opportunities for themselves and others. They complete day-to-day operational tasks, suggest efficiency improvements, represent and communicate Goodwill’s Mission, Vision, and Values, steward site resources, and track daily sales, production goals, and donations. This is a full-time position at $17 per hour, located at 7440 Fishers Station Dr., Fishers, Indiana. The role involves hard to very hard physical work, including extended periods of sitting, standing, walking, stooping, kneeling, and crouching; handling products and machinery; and moving and lifting 10–50 pounds. The position may involve frequent exposure to moderate noise and temperature variations. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Requirements

Supervisory expertise overseeing the work of others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
Ability to provide timely guidance and effective feedback to help others strengthen relevant knowledge and skills.
Effective oral, written, visual, non-verbal, and listening communication skills, including the ability to deliver information in person, in writing, and digitally.
Ability to understand and relate to customers impartially and effectively, build customer satisfaction, and provide excellent service to internal and external customers.
Familiarity with computers and relevant software, including basic computer and internet navigation.
Ability to identify important results and the steps needed to achieve goals or targets.
Ability to use judgment and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Adherence to procedures, protocols, confidentiality practices, and Goodwill’s values.
Ability to perform hard to very hard physical work, including extended periods of sitting, standing, walking, stooping, kneeling, and crouching; using hands to handle products and machinery; and moving and lifting 10–50 pounds.
Ability to manage frequent exposure to moderate noise and temperature variations.
No degree or credential is required.

Nice To Haves

Experience in a warehouse environment and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Responsibilities

Coach and train hourly employees on daily tasks.
Participate in the hourly associate recruitment process, including pre-screening and interviewing candidates, as needed.
Seek professional development opportunities for self and other team members.
Complete day-to-day tasks and suggest efficiency improvements.
Integrate, represent, and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
Act as a good steward of site resources, including people, time, and money.
Track and measure day-to-day sales, production goals, and donations.
Make judgments involving customers, team members, operational issues, business planning, priority setting, and compliance with company policies.

Benefits

Continuing education and leadership development
Tuition reimbursement
Comprehensive health plan
Paid time off (PTO)
Paid holidays
Sabbatical leave
Parental leave
Life insurance
Dental insurance
Vision insurance
Short- and long-term disability plans
Preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
Retirement planning options with a company match
Free mental health support services, including up to 15 free counseling sessions for the employee and family members
Free nurse health coaching services on site
Daily pay options