Store Team Leader - 116th & Allisonville
About The Position
The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals from the annual operating plan. The role makes judgments involving customers, team members, operational issues, business planning, priority setting, company-policy compliance, and other areas of the business. The position allocates approximately 30% of its time to staff management and development, 60% to operations, and 10% to financial management and reporting. No degree or credential is required; candidates are valued for demonstrated capability and the ability to explain how prior experience will contribute. Goodwill supports continuous learning and professional development.
Requirements
- Demonstrated supervisory expertise overseeing others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
- Ability to provide timely guidance and effective feedback to help others develop skills or solve problems.
- Effective oral, written, visual, and non-verbal communication and listening skills, including communicating in person, in writing, and digitally.
- Ability to understand customer needs, build and maintain customer satisfaction, and provide excellent service to internal and external customers.
- Familiarity with computers and relevant software, including basic computer and internet navigation.
- Ability to identify important results and the steps needed to achieve goals or targets.
- Judgment and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
- Adherence to procedures, protocols, confidentiality, and Goodwill’s values.
- Ability to perform the physical demands described in the posting, with reasonable accommodations where applicable.
Nice To Haves
- Warehouse experience and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.
Responsibilities
- Coach and train hourly employees on daily tasks.
- Participate in recruiting hourly associates, including pre-screening and interviewing candidates as needed.
- Seek professional development opportunities for oneself and other team members.
- Complete day-to-day operational tasks and suggest efficiency improvements.
- Represent and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
- Act as a steward of site resources, including people, time, and money.
- Track and measure daily sales, production goals, and donations.
Benefits
- Continuing education and leadership development
- Tuition reimbursement
- Comprehensive health plan
- Paid time off
- Paid holidays
- Sabbatical leave
- Parental leave
- Life insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability plans
- Preventive health and wellness program
- Section 125 pretax health spending account, dependent care spending account, and premiums
- Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
- Retirement planning options with a company match
- Free mental health support, including up to 15 counseling sessions for employees and family members
- Free nurse health coaching services on site
- Daily pay options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
