Store Team Leader

Goodwill of the Finger Lakes•Webster, NY

1d•$58,000 - $67,000

About The Position

The Store Team Leader works with store management teams within an assigned district to meet or exceed store goals and ensure Goodwill standards are followed. The role is responsible for the day-to-day operation of assigned Goodwill retail stores, maintaining standards for safety, sales, production, programs, services, and other operational areas. The position partners with Retail Administration and Logistics, People Resources, and Workforce Development to ensure activities align with Goodwill of the Finger Lakes’ mission, vision, and values. The role manages the fiscal, operational, people, loss-prevention, and safety functions of assigned stores. It oversees store financial and operational performance, including revenue, expenses, surplus, labor, productivity, programs, and safety; ensures employees receive required policy, safety, and on-the-job training; maintains customer-service standards; and ensures required operational and personnel information is submitted on time. The Store Team Leader also supports employee relations, loss prevention, donation acceptance and processing, merchandise levels, staffing, recruitment, performance reviews, and development of retail management teams. This position supervises store management team members and non-supervisory employees, directing work and evaluating performance in accordance with organizational policies and applicable laws. The employee generally works in a comfortable store environment, with occasional exposure to outdoor donation areas, factory-like processing areas, dust, molds, dirt, and winter cold in the Donation Center. Work-related travel to programs and meetings is required. The role involves frequent standing and walking, handling stock and setting up displays, and lifting or moving loads, including frequent lifting up to 25 pounds and occasional lifting up to 50 pounds.

Requirements

Bachelor’s degree or equivalent required; an equivalent combination of education and experience may be considered.
At least five years of progressive business experience required.
Three to five years of supervisory experience.
Ability to perform essential duties satisfactorily, with or without reasonable accommodations, and demonstrate the competencies required for the position.
Ability to read, analyze, and interpret business and professional publications, technical procedures, and governmental regulations.
Ability to write business correspondence and present information and respond to questions from managers, clients, customers, and the public.
Effective communication skills.
Ability to calculate discounts, percentages, interest, and sales volumes, and apply financial and budgeting concepts.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to travel for work-related programs and meetings.
Ability to move stock, climb or balance on step-ladders, and stoop, kneel, crouch, or crawl while setting up displays.
Frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.

Nice To Haves

Retail experience preferred.

Responsibilities

Manage the fiscal, operational, people, loss-prevention, and safety functions of assigned stores, partnering with relevant organizational departments.
Oversee the financial and operational status of assigned stores, including staffing, sales, productivity, programs, and safety, and meet required deadlines.
Achieve budgeted revenue and surplus goals, revenue-to-expense targets, and labor-to-sales metrics; ensure compliance with organizational safety standards.
Ensure store team members are trained and current on Goodwill operating policies, safety programs, and on-the-job training.
Provide excellent customer service, review customer concerns, and resolve them within established guidelines.
Submit required production, labor distribution, safety, and employee-related information within stated timeframes.
Coordinate with the People Resources Generalist on employee relations matters and fair employee practices aligned with Goodwill’s mission, vision, and values.
Implement and maintain store standards, plans, plan-o-grams, advertising, and signage.
Ensure donations are accepted courteously, coordinate final donation decisions with the Director of DGR Operations, and ensure donations are fully processed.
Monitor merchandise stock levels and work with Assistant Store Team Leaders to adjust them as necessary.
Review applications, interview and select candidates, and complete the hiring process for team members.
Prepare employee schedules, maintain adequate staffing, and stay within payroll budget metrics.
Conduct performance reviews with input from retail management and the Director of DGR Operations, and train and develop retail management teams.
Maintain safe work practices and an orderly facility; ensure employees, volunteers, community service personnel, and others use safe methods; provide initial and ongoing safety training.
Model organizational values and ensure they are reflected in store operations and interactions; communicate effectively with store teams, program participants, the community, and customers.
Cooperate with Workforce Development and People Resources to maximize the benefits of their services to retail employees.
Keep store equipment in proper working order and promptly notify Maintenance of defects or IT of computer and email problems.
Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; address complaints and resolve problems.
Complete other tasks as assigned to support the effectiveness of Goodwill of the Finger Lakes and the retail store.