Store Team Leader

The Paper Store•East Islip, NY

3d•$60,000 - $70,000

About The Position

The Store Team Leader provides customers with a distinctive shopping experience using the G.U.E.S.T. service approach. The role builds and inspires high-performing teams to achieve sales goals, manages payroll and supply budgets, trains staff across store functions, maintains visual presentation and operational standards, and holds the team accountable for the company’s mission, standards, and policies. The Store Team Leader reports directly to the District Manager. The role also supports hiring and retention, develops team members through training and performance management, and maintains positive working relationships with store and corporate partners. It includes management duties such as opening and closing the store, handling point-of-sale management functions, managing the sales floor, and coordinating breaks. At select locations, after comprehensive training, the Store Team Leader performs ear piercings in accordance with applicable health and safety guidelines.

Requirements

Ability to adapt to and lead change.
Ability to work a flexible schedule, including nights, weekends, and holidays, according to business needs.
Ability to create a team environment through positive leadership.
Professional presentation in attire, demeanor, appearance, and compliance with the company dress code.
Resourcefulness and initiative to solve problems, operate strategically, and build teams.
Ability to multitask while remaining attentive to customers.
Proficiency with Microsoft Office and point-of-sale systems.
Ability to work autonomously with strong attention to detail.
Ability to remain mobile on the sales floor and/or in the stock room for extended periods.
Ability to lift and mobilize items weighing up to 50 pounds using appropriate safety techniques.

Nice To Haves

Previous experience in specialty retail management.
College degree.

Responsibilities

Model the G.U.E.S.T. service approach and consistently deliver World Class Service.
Welcome customers, understand their needs, explain relevant product features and benefits, suggest additional items, and thank them for their visit.
Build customer loyalty by being friendly, attentive, and respectful, and serve as a TPS Brand Ambassador.
Inspire and motivate the team through positive feedback, recognition, ethical behavior, and open communication.
After comprehensive training, perform ear piercings safely and sanitarily in accordance with state, federal, and CDC guidelines at select locations.
Make sound decisions in the best interest of customers, the store team, and the business.
Train and develop employees using available resources, including cross-training Associates, Key holders, and Department Managers across store areas.
Drive sales and customer loyalty through sales and service leadership, the Hallmark Crown Rewards Program, TPS Customer Capture, and store events.
Coach associates in visual merchandising, operational tasks, company policies, and GUEST service behaviors.
Use performance management tools, including evaluations, performance documentation, feedback, and motivation, to develop team members.
Build positive working relationships with the District Manager, peers, merchandisers, and corporate partners.
Resolve conflicts, solve problems, and facilitate complex conversations honestly and respectfully.
Manage supply and payroll budgets on a weekly and monthly basis.
Perform management functions including opening and closing the store, point-of-sale management, sales-floor management, and break coordination.
Complete other related tasks and directions assigned by the District Manager within the assigned timeframe.
Meet hiring goals, maintain staffing appropriate to business needs, and retain top talent.
Fill open positions within 30 days through active networking and recruiting.
Ensure compliance with company policies, procedures, and expectations.